Small Business Phone Systems that just work.
Hosted VoIP, cloud PBX and Microsoft Teams calling for UK small businesses — from £5/user/month, installed and supported by a real UK team. Keep your numbers, add an AI receptionist, and pay no mid-contract price rises.
From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
VoIP for small business, made simple.
Looking for small business VoIP? Our VoIP phone systems for small business give you big-company features at a small-business price — from £5 per user, keep your number, and answer from anywhere.
Written and reviewed by Mickey Mall, Director, Telexico Communications Ltd — from systems we set up for small UK businesses every week. Updated August 2026.
VoIP for small business
Desk, softphone or mobile — however you work.
From £5 per user
No big upfront cost.
Learn more
See our dedicated VoIP for small business guide.
Phone systems for any small business
Hair salons
Never miss a booking.
Barbers
Simple, affordable calls.
Beauty salons
Booking line covered.
Cafes
One reliable number.
Takeaways
Several orders at once.
Electricians
Calls follow you.
Plumbers
Never miss a call-out.
Garages
MOT & service bookings.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
From £5 per user, per month.
No PBX hardware to buy and no big upfront cost — cloud phone systems that scale with your team. And because it’s all cloud-delivered, your platform can be activated the same day, with number porting typically completing in 5–14 working days.
The right phone system for a small business.
A small business phone system today means VoIP — calls over the internet rather than the old phone line. It gives a small team the same professional setup a big company has: a main number with menus, calls that ring the right person, voicemail to email, and the ability to answer on a desk phone, a laptop or a mobile from anywhere.
With the 2027 PSTN switch-off retiring the old analogue and ISDN network, every UK small business needs to move to an internet-based system before then. Doing it now — rather than in the last-minute rush — means a calmer migration, your numbers kept, and a clean cutover.
Telexico designs, installs and supports the whole thing for you. We're Wolverhampton-based with engineers across the West Midlands, and we serve small businesses nationwide.
Three ways to do small business phones.
We'll recommend the right one for how you work — not push a single product.
Hosted VoIP / Cloud PBX
The most popular choice. Your phone system lives in the cloud — no hardware to maintain, works on desk phones and apps, scales as you grow. See Hosted VoIP and Cloud PBX.
Microsoft Teams calling
Already live in Microsoft 365? Make Teams itself your phone system — calls in the app your team already uses. See Teams Phone.
VoIP + AI receptionist
Add an AI receptionist to answer overflow and out-of-hours calls 24/7, so a small team never misses a customer.
Hunt groups, ring groups and never missing a call.
The most common request we hear from small businesses: "make sure someone always answers." That's what hunt groups and ring groups do.
Hunt groups
A call rings one phone, then the next, then the next until someone picks up — so a missed desk never means a missed customer.
Ring groups
Every phone in the group rings at once — ideal for a small sales or support team where whoever's free grabs it first.
Overflow & out-of-hours
Unanswered calls roll to mobiles, voicemail-to-email or an out-of-hours message — nothing drops silently.
Replacing BT One Phone or an old small-business system?
Businesses leaving BT One Phone, 4Com or an ageing on-site system move to a modern small-business cloud phone system in days — we keep your numbers and handle the switch. If you're on ISDN or PSTN, the January 2027 switch-off makes this move compulsory anyway; doing it now on your terms beats a rushed migration later.
What a small business phone system costs.
Honest starting prices, all-in, with the standard features included and no mid-contract price rises. Exact pricing depends on users, desk phones vs app-only, and any add-ons. All prices exclude VAT (reclaimable).
| Setup | Good for | From (ex VAT) |
|---|---|---|
| Basic VoIP | essential calling, app-based | from £5/user/mo |
| Standard VoIP | full features, all-in | from £12.99/user/mo |
| VoIP + desk phones | offices & reception | from £19.99/user/mo |
| VoIP + AI receptionist | never miss a call, 24/7 | from £12.99/user + AI from £150/mo |
Starting prices, ex VAT. Get a firm quote in 60 seconds → or see what drives phone system cost.
How Telexico compares.
Already looking at the big names? Here's a fair, honest comparison of each.
Built for small businesses, supported like a partner.
Small businesses get the rough end of big telecoms providers — call-centre support, contracts that auto-renew, prices that creep up every year. Telexico is the opposite: a named UK contact, plain contract terms, no mid-contract price rises, and engineers who actually install and support your system.
And because we do the whole stack, you can put your broadband, internet, WiFi, leased lines and phones with one provider on one bill — start with phones and add the rest whenever you're ready.
Businesses switching to Telexico near you.
We're Wolverhampton-based with engineers across the West Midlands — and we serve businesses nationwide. Switching is the same wherever you are: numbers kept, a clean cutover, a named UK contact after.
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Everything in a Telexico seat.
Every user on a Telexico cloud phone system is a fully loaded seat: the features other providers sell as add-ons are included, the handsets are current-generation, and the whole estate is managed from one portal, around the clock.
Call recording included
Every seat records as standard, with recordings stored and searchable in your portal. Add AI Call Transcription for transcripts, summaries and keyword alerts on the same recordings.
Telexico Mobile App
iOS and Android. Your business number on your mobile: make, take, transfer and record calls, message colleagues and reach the company directory wherever you are.
Telexico Web UC
A full desk phone inside the browser: calls, attended and blind transfers, three-way conferencing, team chat, voicemail and call notes. Nothing to install, magic-link sign-in.
The latest handsets
Grandstream GRP series and Yealink T-series desk phones, DECT and WiFi cordless handsets, expansion modules and a video phone, pre-provisioned and shipped ready to plug in.
Multi-datacentre failover
The voice platform runs across multiple UK data centres with critical failover points, so a single site issue does not take your phones down.
Fraud alerts
Alerts fire when a customisable event happens on your account, so an unusual call pattern is flagged before it becomes a bill.
Audio studio built in
Auto attendant, music on hold and voicemail greetings from one text-to-speech and music studio: dozens of natural voices, a royalty-free music library, live in minutes.
24/7 portal, multilevel access
Configure every product from one portal with multilevel access: your team makes the day-to-day changes, your named engineer manages the rest. Online provisioning and full diagnostics cut the people in the chain and the errors with them.
Direct, not a reseller chain
Your named engineer works directly in the platform’s management portal, so faults and changes are handled by the person who knows your set-up rather than passed up a support chain.
Current-generation handsets, pre-provisioned and ready to plug in.
We supply and manage Grandstream GRP-series carrier-grade desk phones and Yealink T-series and DECT handsets, with the specification and the ex-VAT price published for every model. Every handset is provisioned remotely from the portal, shipped configured, and re-provisioned in minutes if you move desks or sites.
Grandstream GRP2612
4-line carrier-grade IP phone
Grandstream GRP2613
6-line carrier-grade IP phone
Grandstream GRP2614
4-line premium IP phone, dual screens
Grandstream GRP2616
6-line executive IP phone
Grandstream GRP2615
10-line premium IP phone
Grandstream GRP2670
12-line touch-screen IP phone
Grandstream DP722 + DP752
DECT cordless system
Grandstream WP826
Wi-Fi 6 cordless handset
Also supplied: Yealink SIP-T31P, T31W, T34W, T74W, T77U desk phones, Yealink W71P, W73P, W74P, W79P DECT systems, AX83H and AX86R Wi-Fi handsets, the GAC2500 conference phone, GUV3050 headset, HT801 analogue adapter, WP836 rugged Wi-Fi handset, GRP2602 desk phone, the GXV3380 video phone and GBX20 expansion module. See every handset with specs and prices →
Every seat, fully loaded.
Frequently asked questions
How much does a small business phone system cost?
Small business phone systems from Telexico start from around £5/user/month, with the standard features included. The exact price depends on how many users you have, whether you want desk phones or app-only, and any add-ons like call recording or an AI receptionist. There are no mid-contract price rises, and we give a firm quote against your needs.
What's the best phone system for a small business?
For most small businesses, a hosted VoIP / cloud phone system is the best fit — no on-site hardware to maintain, works on desk phones and mobile apps, and scales easily as you grow. If you already use Microsoft 365, Teams calling can be even simpler. We'll recommend the right option for your size and how you work, rather than pushing one product.
Do I need desk phones or can my team use an app?
Either. Small business phone systems work on physical desk phones, on desktop and mobile apps, or a mix. Many small teams go app-only to keep costs down and stay mobile; others prefer desk phones at reception or in the office. You're not locked in — we set up whatever suits how your team works.
Can I keep my existing phone number?
Yes. We port your existing business numbers across so they stay exactly the same, and keep your old service live until the new system is proven — so disruption is kept to a minimum and no missed calls during the switch.
Is a VoIP phone system reliable for a small business?
Yes — modern hosted VoIP is reliable and business-grade, provided the internet connection underneath is solid. Because Telexico also handles broadband, WiFi and 4G/5G failover, we make sure the connection supports your calls, and can add failover so your phones stay up even if your main line drops.
What happens to small business phones after the 2027 PSTN switch-off?
The old analogue/ISDN network is being switched off, so every small business needs an internet-based phone system (VoIP) before then. Moving now avoids a last-minute rush — we handle the migration, port your numbers and set everything up — nothing switches until the new line is live —.
Can I keep my number?
Yes — we port your existing number across so customers notice no change.
How long does installation take?
New numbers are often live within the hour; porting an existing number takes a little longer.
Can I use my mobile?
Yes — a mobile app turns your phone into an extension, so you answer the business number anywhere.
How much does a phone system cost?
From a few pounds per user a month, with no big upfront cost.
Where to next?
See small business phone system costs — from just £5/user/month.