Every call answered.Even when you are closed.
AI voice agent trained on your business. Books appointments, captures leads, qualifies enquiries — 24/7.
Businesses that run on Telexico.
A few of the companies we look after — across hospitality, healthcare, property and retail.
AI Receptionist pain points we hear every week.
If any of these feel familiar, it's not a tech problem — it's a provider problem.
"We miss calls during service."
Lunchtime, restaurant on fire, phone ringing. Nobody can pick it up. That booking just went to the takeaway next door.
"Voicemail doesn't work anymore."
Customers hang up the moment they hear a beep. Modern customers expect a human voice — or one that sounds human enough.
"After 5pm we're invisible to new leads."
Half the UK searches for services after work hours. If your phone goes to voicemail, you've lost the lead to a competitor with 24/7 cover.
"We pay a receptionist to write down messages."
£2,000/month for someone to do what an AI can do for £150. And the AI doesn't take lunch breaks or call in sick.
"Out-of-hours callers never come back."
75% of people who hit voicemail don't leave one. They call the next business on Google. You've paid for the Google ad and lost the lead anyway.
"We can't scale call handling."
20 calls a day is fine. 200 isn't. You can't keep hiring receptionists every time a campaign goes well — but AI scales infinitely.
AI Receptionist done properly.
What you get when Telexico builds it.
Answers every call, 24/7
Voice agent picks up on ring one. Doesn't matter if it's 3am, Christmas Day, or during the lunch rush.
Captures lead details accurately
Name, number, reason for calling, urgency, callback preference. All routed to your CRM, email or Slack in real time.
Books appointments directly
Integrates with your calendar (Google, Outlook, salon software, restaurant booking systems). No double-booking, no manual entry.
Qualifies before escalating
Distinguishes urgent from routine, customer from sales rep. Only forwards calls that genuinely need a human now.
Trained on your business
Your menu, your services, your prices, your FAQs. Sounds like it knows the business — because it does.
Full call analytics
See exactly what callers asked about, when, and how the AI handled it. Tune the responses over time.
Built for businesses that need reliability, speed and control.
Trained on YOUR business, not a generic script.
Every Telexico AI Receptionist is configured around how a specific industry actually operates. The AI learns your menu, services, pricing, hours, FAQs and routing rules before going live. The result is a receptionist that sounds like part of your team, not a chatbot.
Restaurants & hospitality
Takes table bookings, captures party size and dietary requirements, confirms with SMS, syncs to OpenTable/ResDiary/Hostme. Handles overflow during service rush. Knows your menu, your hours, your booking policy.
Dental & healthcare
Appointment booking with GDPR-compliant intake, no-show reminders, handles routine queries (opening hours, NHS vs private, emergency cover). Routes urgent cases to on-call clinician. Practice management integration.
Garages & MOT centres
Books MOTs and services, captures vehicle reg + customer details, quotes from your standard pricing, sends SMS confirmation with date and time. Handles the busy morning rush while you're under a bonnet.
Professional services
Qualifies enquiries (legal, accounting, consulting), captures matter type, books initial consultations, routes urgent client calls. Filters cold sales calls. Logs everything to your CRM.
Retail & shops
Stock availability, opening hours, click-and-collect status, returns policy. Captures missed sales leads after hours. Integrates with Shopify, Square, Lightspeed for live stock.
Trades & construction
Captures job enquiries while you're on site — name, postcode, scope, urgency. Quotes from your standard call-out rates. Books site visits to your calendar. Filters tyre-kickers from real leads.
75% of voicemail callers don't leave a message.
They call the next business on Google. Most missed calls represent a lead lost permanently — not a callback opportunity. AI Receptionist catches every call, captures every lead, qualifies every enquiry. Even when you're closed.
24/7 answer rate
Every call answered within 2 rings, including evenings, weekends, bank holidays, lunch service, and during peak rush. No voicemail. No missed leads.
Live lead capture
Caller name, contact number, enquiry type, and full call transcript pushed to your CRM or WhatsApp in seconds. Your sales team can call back while the lead is still warm.
Intent-based routing
Urgent enquiry (e.g. emergency dental, broken-down vehicle) routes immediately to on-call staff. Routine enquiry captured and queued for next-business-day callback. Spam and sales calls filtered automatically.
Cost per call: from 1p
Compare to £25-35/hour for a part-time receptionist or £400-600/month for an outsourced answering service. AI Receptionist costs a fraction of either, scales to peak hours automatically, never takes a sick day.
Performance analytics
See every call answered, every lead captured, every booking taken. Identify peak missed-call times. Measure conversion of AI-captured leads to closed business. Improve continuously.
Seamless human takeover
AI knows when to hand off. Configure trigger phrases ('speak to a human', 'urgent', 'manager'). Live call transfers to a real person with full context — caller hears no awkward pause.
AI call handling, explained without the hype.
An AI receptionist is a voice-based virtual assistant that answers business calls automatically using conversational artificial intelligence. Unlike voicemail or basic IVR menus, modern AI receptionists speak naturally with callers, understand requests, capture lead information and route calls intelligently. Built right, it sounds like part of your team — not a chatbot pretending to be one.
Natural conversation
Modern voice AI handles open-ended questions, interruptions, accents and natural conversational flow. The caller asks 'do you do oil changes on diesel cars' and the AI answers from your specific service list — not from a generic script.
Appointment booking
Books appointments directly into Google Calendar, Outlook, Calendly, Booksy (salons), OpenTable (restaurants), or industry-specific practice management systems. Confirms with SMS or email. No double-bookings.
Lead qualification
Captures caller name, service requested, urgency level, location, and any custom qualifying questions you configure. Push pre-qualified leads to your CRM, WhatsApp or email in real time.
FAQ handling
Answers your pricing, opening hours, location, service details, parking, terms and conditions — anything that's currently your team's repeat-question burden. Frees humans up for higher-value conversations.
Out-of-hours coverage
Answers calls 24/7 — evenings, weekends, bank holidays, lunch service. Captures leads that would otherwise hit voicemail and walk to the next business on Google.
CRM and system integration
Call summaries, transcripts and lead details push into HubSpot, Salesforce, Pipedrive, Zoho, Microsoft Dynamics or any CRM with webhook support. Voice becomes part of your workflow.
AI receptionist with human escalation.
AI works best when combined with real human escalation paths. Routine calls, bookings, FAQ answers and lead capture get automated instantly — while urgent, emotional or highly complex enquiries transfer directly to your team. This creates faster response times, improved call coverage and reduced missed leads without removing the human side of customer service. The aim is augmenting your team, not replacing them.
'Speak to a human' detection
If a caller specifically asks for a person, the AI transfers them within seconds — no '0 to speak to an agent' menu loop. Frustrated callers get to a human without obstacle course.
Urgency-based routing
Configure urgent keywords ('emergency', 'broken down', 'urgent', 'leak') — calls matching these route immediately to your on-call team or out-of-hours number, with full context handed over.
Emotional intelligence cues
AI detects caller distress or complexity signals and proactively offers human transfer. Doesn't try to handle calls that genuinely need human empathy or judgment.
Full context handover
When the AI transfers a call, your staff receive the caller's name, purpose, transcript-so-far and any captured details. The customer doesn't have to repeat themselves.
Configurable thresholds
You decide what AI handles vs what escalates. Some businesses want AI to handle everything routine; others want AI only for after-hours overflow. Both are valid. The system flexes to your operation.
Honest about AI status
If a caller directly asks 'am I talking to a person?' the AI confirms it's an AI assistant. We don't deceive callers — we make AI assistance pleasant enough that most callers don't mind.
What people get wrong about AI call handling.
Most businesses considering AI receptionists are working from outdated assumptions — usually based on robotic IVR menus from 2010 or aggressive AI marketing hype from 2023. The reality of well-deployed AI in 2026 is different from both extremes. Here's what's actually true.
'AI sounds robotic'
Modern conversational AI voice systems are significantly more natural than traditional IVR or automated menus. Most callers don't realise they're speaking with AI on a 30-second routine call. The robotic-AI assumption is based on outdated tech.
'Customers hate AI'
Most customers prefer an instant helpful answer over voicemail, queue music or unanswered calls. The hostility is to bad AI — broken IVR loops, AI that doesn't understand questions, AI that won't transfer to a human. Good AI gets positive feedback.
'AI replaces all staff'
Most businesses use AI to handle repetitive enquiries while human staff focus on higher-value conversations. AI isn't replacing your receptionist — it's covering the calls they can't physically answer (evenings, lunch, peak rush, off-site days).
'AI can't handle my industry'
AI is trained on YOUR business — your services, your prices, your hours, your FAQs. It's not a generic chatbot reading from a fixed script. Industries deployed: restaurants, dental, garages, legal, retail, trades, healthcare, salons, professional services.
'AI is expensive'
From £150/month per business for full deployment. Compare to £25-35/hour for a part-time human receptionist, or £400-600/month for an outsourced answering service. AI typically costs 5-10% of a full-time equivalent.
'AI isn't GDPR-safe'
Call recordings and transcripts are processed under UK GDPR, stored in UK or EU data centres, with configurable retention periods. AI doesn't 'learn from' your customer calls in ways that risk data leakage — each deployment is isolated to your business.
AI receptionist solutions for every UK business type.
Telexico deploys AI receptionist systems across every UK commercial sector. Configuration differs by industry — a dental practice needs HIPAA-style intake and clinical urgency triage; a restaurant needs OpenTable integration and dietary capture — but every business benefits from 24/7 call coverage, instant lead capture and intelligent routing.
Review my current setup.
Not ready to switch yet? Send us your current contracts, bills, or photos of your existing equipment. We'll review what you have, what you're paying, and where you could simplify, consolidate or improve — without any pressure to buy anything from us.
We benchmark your existing broadband, phones, mobile and IT against current UK market pricing and what your business actually needs.
Real engineer review of your current connectivity, voice setup, WiFi, security and continuity — strengths, gaps, and where you're overpaying or underprotected.
We tell you honestly what's available at your postcode — FTTP, leased line, alt-net carriers — and which makes commercial sense for your operation.
For businesses still on ISDN or aging on-premises PBX — an honest cost-and-feature comparison before the 2027 BT switch-off forces a rushed decision.
No hard sell. No fixed package pressure. If we're not a better fit, we'll tell you straight — and recommend what is.
What businesses gain by switching to Telexico.
How we differ from the big providers — written plainly, no sales spin.
Send us your current renewal. We'll review what you have, what you pay, and where we can simplify — no fixed-package pressure, no obligation.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Simpler telecoms. Fewer suppliers. Real support.
Send us your current setup. We'll show you where we can simplify, consolidate or reduce cost — no rigid pricing, no hard sell.
AI receptionist answers 24/7, captures the lead and sends it straight to your team.
Broadband, phones, AI, WiFi, failover and CCTV — one bill, one UK team.
We design around your team, your hours and your customers — not a generic package.
⚡ 30 seconds to share your details · 💬 We respond promptly · 🔒 No hard sell
AI Receptionist around how you actually operate.
Send us your current setup — we'll review what you have today, what's working, what isn't, and tailor AI Receptionist around your operation. No hard sell, no fixed-package pressure.
What a call actually sounds like
The fastest way to judge AI call answering is to read a real interaction. Here's a typical after-hours call for a dental practice — 6:40pm, reception long gone home:
AI:"Good evening, thanks for calling Smile Dental. How can I help?"
Caller:"Hi, er — I've chipped a tooth. Do you have anything tomorrow?"
AI:"Sorry to hear that. Let me check — is it painful right now, or mainly the chip itself?"
Caller:"It's a bit sensitive but not agony."
AI:"Okay. We have 9:20 or 11:45 tomorrow morning with Dr. Patel. Would either work?"
Caller:"9:20 please."
AI:"Booked. Can I take your name and the best mobile for a confirmation text? … Perfect, Sarah — you're in at 9:20 tomorrow, and if the sensitivity gets worse overnight, our emergency line details are in that text. Anything else at all?"
Notice what happened: the call was answered on the second ring, qualified (pain level — because a practice needs to triage), booked into a real diary slot, confirmed by SMS, and given a safety net — at a time when the alternative was a voicemail most callers never leave. If the caller had said "agony", the AI would have followed the practice's emergency escalation instead: different script, different outcome, same calm handling. That's the difference between an answering machine with a nice voice and a receptionist.
How we train it on your business
Because we build and run our own AI voice platform — rather than reselling someone else's — the training is genuinely yours. Setup is a working session, not a form: we capture what you do (services, typical prices or "we quote on site", what you don't do), how you book (diary rules, slot lengths, deposits, who can't be double-booked), how you speak (the greeting, the tone, the phrases your regulars expect), and — most importantly — the escalation triggers: which words or situations mean a human gets involved immediately, whether that's a live transfer to a mobile, an urgent SMS to the on-call person, or both.
Then it evolves. Every call produces a transcript, so in the first weeks we review the edge cases together — the question it fumbled, the new service you forgot to mention — and tighten the training. Price change? New opening hours? Tell us once, and every future call reflects it. This is also why owning the platform matters: when you want it to do something new, the answer is a configuration conversation with us in Wolverhampton, not a feature request into a US vendor's void.
Does it pay for itself? Run your own numbers
Here's the worked example we walk through with every prospect — plug in your own figures and the decision usually makes itself. Take a trades business as an illustration:
| Your number | Illustrative example |
|---|---|
| Calls missed per week (engaged, after-hours, on the tools) | 10 |
| Of those, callers who'd have become jobs | 3 (most won't leave a voicemail — they call the next firm) |
| Average job value | £150 |
| Revenue currently going to competitors | £450 a week — roughly £1,800 a month |
| Cost of AI answering every one of those calls, 24/7 | A small fraction of that — one recovered job typically covers the month |
The honest caveats: not every answered call converts, and if your phone genuinely never rings outside staffed hours, the case is weaker — we'll tell you so. But for any business where the phone is the pipeline — trades, hospitality, clinics, salons, property — the maths is rarely close. Your call reports (or just your own memory of yesterday's missed calls) give you the real inputs; send them to us and we'll do the sums with you before you spend a penny.
Quick check: see what switching could save you with our 30-second savings calculator — no email needed to see the number.
Frequently asked questions
Is the AI a real voice or robotic?
Modern voice AI is genuinely conversational — most callers don't realise it's AI on a 30-second call. We tune it to your brand voice. If a caller specifically asks if it's AI, the agent will say so.
What happens if the AI can't answer?
It collects details, says someone will call them back, and texts/emails you immediately. If you've configured 'urgent' triggers, it forwards live to your on-call team.
How is this trained on my business?
During setup we ingest your website, menu/services, prices and FAQs, plus a 30-minute interview with you covering common questions. The AI is live within a week.
Can it book appointments?
Yes — it integrates with most popular calendars (Google Calendar, Outlook, Calendly) and industry booking systems (Booksy for salons, OpenTable for restaurants, etc.).
What does it cost compared to a receptionist?
Typically 5-10% of the cost of a full-time receptionist, no holiday cover gaps, no overtime, no sick days.
Will customers know it's AI?
Most won't notice on routine calls. If a caller directly asks, the AI confirms it's an AI assistant.
Can I take over a call partway through?
Yes. Configure call forwarding rules — if a specific phrase comes up, or the caller asks for a human, it transfers to your team with full context.
What is an AI receptionist?
An AI receptionist is a voice-based virtual assistant that answers business calls automatically using conversational artificial intelligence. Unlike voicemail or basic IVR systems, AI receptionists speak naturally with callers, understand requests, capture lead information and route calls intelligently — without the limitations of pre-recorded menus.
Can the AI handle multiple calls at once?
Yes — unlike a single human receptionist, AI handles unlimited concurrent calls. Whether one or fifty callers ring at the same time, every call is answered within 2 rings. Particularly valuable during peak hours, lunch service rush, or after a marketing campaign drives a spike in calls.
Can AI qualify leads before passing to my team?
Yes. The AI captures caller name, contact number, enquiry type, urgency and any custom qualifying questions you configure. Genuine leads route to your CRM with full call transcript; tyre-kickers and spam calls get filtered automatically. Your sales team only sees pre-qualified enquiries.
Does it integrate with Microsoft Teams or my existing phone system?
Yes — the AI receptionist sits in front of any existing phone system. It can answer calls before they reach your team, or take overflow when nobody answers. Works alongside Microsoft Teams Phone, hosted VoIP, SIP trunks, or traditional PBX. No phone-system replacement required.
Can callers tell they're speaking to an AI?
The voice is natural and the conversation flows, but we configure it to be honest if asked — and many businesses choose an upfront line like 'you're through to Smile Dental's assistant'. In practice callers care about being helped quickly far more than about who's helping; the complaints come from voicemail, not from AI that books their appointment.
What happens when it can't answer a question?
It escalates the way you've told it to: a live transfer to a nominated mobile, an urgent SMS or WhatsApp to the on-call person with the caller's details and a summary, or a promised callback logged in your system. It never bluffs — an AI that guesses about your prices or availability would be worse than useless, so ours is trained to hand over instead.
Can it handle several calls at once?
Yes — unlike a human receptionist, it answers every call simultaneously. Your busiest moment, when three customers ring during a rush, is precisely when it out-performs any staffing arrangement.
How quickly can it go live?
Typically within days. The working session to capture your services, booking rules and escalation triggers is an hour or so; we configure and test, you listen to sample calls, and it goes live on your existing number — usually starting with overflow and after-hours before taking a bigger role.
Does it work with our existing number and phone system?
Yes — it sits behind your current number, taking whatever slice you choose: after-hours only, overflow when lines are busy, or first-line answering. It works alongside our hosted VoIP and cloud PBX naturally, and can front most existing systems too.
Where to next?
More from Telexico
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