Slow business internet
Line, WiFi or capacity? Diagnose which — then the fix that actually works.
Internet keeps dropping
The four usual suspects, and the failover that makes drops irrelevant.
Poor office WiFi
Full bars, nothing loading? It's a design problem — here's the real fix.
Old office phone system
ISDN is being switched off. Upgrade calmly, keep your numbers.
Phones for working from home
The business number that follows the person, not the desk.
Keeping your phone number
Porting explained — your number is yours, and it moves when you do.
Emails getting hacked
The immediate response, then the protection that makes it stop.
IT company never answers
What good support looks like — and how switching is painless.
Reception missing calls
Queues, overflow and AI answering — catch every call without hiring.
Microsoft 365 is a mess
Licence waste, security gaps, SharePoint sprawl — the tidy-up.
Poor VoIP call quality
Robotic, dropping, one-way audio — the network diagnosis that actually finds it.
Teams calling problems
Drops and robot voice in Teams — the honest triage, and when it's really Microsoft.
Out of contract
You're on the worst pricing and holding maximum leverage. Use it.
Changing phone provider
Numbers kept, minimal planned downtime — the painless switch, step by step.
How symptom-first actually works
Most technology buying starts from the product: someone decides they need "new broadband" or "a new phone system" and collects three quotes for it. The trouble is that the product is often the wrong place to start. Slow internet at 2pm might be a WiFi problem, not a broadband problem. Missed calls might be a routing problem, not a staffing problem. Buying a bigger version of the wrong thing is the most expensive mistake in business telecoms, and it happens every day, politely, with paperwork.
So this hub works the way a decent GP does: describe the symptom, and we'll work backwards to the cause before anyone prescribes anything. Every page linked above starts from something you'd actually say out loud — "the internet keeps dropping", "reception keeps missing calls", "our emails got hacked" — and walks through the genuine causes we find, in the order we usually find them. Some of those causes are fixable for free, and where that's true, the page says so before it mentions anything we sell.
A pattern worth sharing from years of these conversations: roughly a third of "broadband problems" turn out to be WiFi problems — the connection into the building is fine, the coverage inside it isn't. A meaningful share of "we need more lines" conversations end with call routing changes on the lines that already exist. And a surprising number of "our phone system is rubbish" complaints are really about one badly configured feature that nobody's revisited since the install. Diagnosis first isn't a sales technique — it's how we avoid selling you the wrong thing and inheriting the complaint six months later.
If your symptom isn't listed, that's what the phone is for: 0121 268 0121 reaches a human who has heard most things by now. Describe what's actually happening — when it happens, who it affects, what changed recently — and we'll tell you honestly whether it's a five-minute fix, a config change, or a genuine reason to spend money.