Business telecoms for dental and healthcare clinics.Built for clinics.
Dental surgeries and healthcare clinics need GDPR-compliant call recording, no-show-reducing appointment reminders, AI receptionists that capture new-patient enquiries, and reliable broadband for cloud practice management systems.
What we hear from dental and healthcare clinics every week.
Industry-specific pains we've heard a hundred times. If any feel familiar, the fix is straightforward.
"No-shows are killing the schedule."
20% no-show rate is normal. With SMS reminders 24hr + 1hr before, drops to 5%. Pure recovered revenue.
"New patients can't get through."
Reception swamped, new patient calls drop. AI receptionist captures every new-patient enquiry — name, contact, reason — for callback within hours.
"Practice management software keeps disconnecting."
Cloud-based dental software needs solid broadband. Drops at peak hours kill productivity.
"GDPR call recording is messy."
Patient calls need to be recordable with consent. Old phone systems don't handle this properly. Modern cloud VoIP does it by default.
"Out-of-hours emergencies hit voicemail."
Toothache at 11pm, patient leaves voicemail, doesn't bother coming in next day. AI receptionist gives a friendly response and books an urgent slot.
"Multi-site practices need unified phones."
Two locations, two numbers, two reception teams. Customers want to ring one number. Cloud VoIP enables this.
What we usually install for dental and healthcare clinics.
Every business is different — but these are the services that come up most often. Mix and match as you need.
AI Receptionist for dental
AI voice agent trained on your business. Books appointments, captures leads, qualifies enquiries — 24/7.
VoIP Phone Systems for dental
Call recording, IVR, mobile apps, multi-site routing and AI handling — all in one cloud system.
SMS Marketing Platform for dental
SMS still has 98% open rates. Use Telexico SMS for marketing, two-way conversations, automated reminders and lead nurture.
Business Broadband for dental
Full fibre, leased lines and 4G/5G failover. Real SLAs. Real UK support. Real upload speeds.
CCTV and Security for dental
Professional 4K systems with mobile app access, smart alerts, business-grade recording and remote monitoring. Supplied, installed and supported by Telexico Security.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Simpler telecoms. Fewer suppliers. Real support.
Send us your current setup. We'll show you where we can simplify, consolidate or reduce cost — no rigid pricing, no hard sell.
AI receptionist answers 24/7, captures the lead and sends it straight to your team.
Broadband, phones, AI, WiFi, failover and CCTV — one bill, one UK team.
We design around your team, your hours and your customers — not a generic package.
⚡ 30 seconds to share your details · 💬 We respond promptly · 🔒 No hard sell
Built around Dental.
Send us how your Dental operation currently runs — phones, broadband, WiFi, AI handling. We'll review what you have today and tailor what fits. No hard sell, no fixed-package pressure.
The complete communications stack for dental practices
Every piece of practice technology now depends on the connection and the phones — the practice management system, digital radiography syncing to the cloud, NHS portals, card payments and the appointment line itself. Here's the full stack, and why each piece matters in a dental setting:
| Service | What it does for a practice |
|---|---|
| Business broadband | Fast, reliable connectivity for cloud practice software, imaging uploads and payments — with failover so a line fault never closes the diary. |
| Dental phone systems | The appointment line, done properly: call queues for the morning rush, recorded lines where you need them, and reception seeing exactly who's calling. |
| AI receptionist | Answers when reception can't — lunchtime, 6pm, Saturday — triages urgency and books real diary slots, so emergencies reach you and routine bookings never hit voicemail. |
| Practice WiFi | Segregated networks: clinical systems and payments isolated from a patient guest network — good security hygiene and a better waiting room. |
| CCTV | Discreet coverage of entrances, reception and stock areas, viewable remotely by the practice owner. |
| Patient SMS | Appointment confirmations and recalls by text — the cheapest reduction in failed-to-attend rates a practice can buy. |
Why dental phones fail at exactly the wrong moment
Every practice manager knows the shape of the morning: the line opens and twenty people call at once — the toothache that flared overnight, the recall responses, the cancellation trying to free a slot someone else desperately wants. A traditional two-line setup turns that into engaged tones, and engaged tones turn into patients ringing the next practice on Google. The fix isn't more receptionists; it's call handling built for the pattern: a queue that holds the surge professionally with position announcements, overflow rules that pull in the practice manager's handset when the wait passes two minutes, and an AI receptionist catching what still slips through — including triaging "sensitive but bearable" from "agony", because those two callers need very different responses.
Then there's the quieter failure: the 5:31pm caller. Practices measure failed-to-attend rates obsessively but rarely measure failed-to-answer — the new-patient enquiries that arrive after the desk closes and die in a voicemail most people won't leave. With out-of-hours answering that books real slots and texts confirmations, those calls become tomorrow's appointments instead of a competitor's. One recovered new-patient plan typically covers the month's cost; the arithmetic is rarely close.
Dental practices we've done this for
Two real deployments, written up properly — what the practice had, what we changed, and what happened:
Frequently asked questions
Why telecoms specifically for restaurants and takeaways?
Restaurants and takeaways need telecoms that survive Friday night rush: full booking lines, card machines under pressure, customers expecting instant WiFi, and AI that can handle calls when every server is in the weeds.
What services do you typically install for restaurants and takeaways?
The most common bundle includes the services in our package recommendations on this page. We build the right setup based on your specific operation.
How long does installation take?
Most restaurants and takeaways installs go live within 7-14 days. Larger multi-site setups can take 21-45 days. We give honest timelines during quoting.
Do you cover the whole UK?
Yes — we install nationwide. The West Midlands is our home turf so we have engineers on the road there daily, but we have restaurants and takeaways customers from Glasgow to Cornwall.
Can you integrate with our existing booking / EPOS / industry software?
Most likely yes. We support the major UK booking and EPOS platforms common to restaurants and takeaways. Tell us what you use and we'll confirm before quoting.
Can the phone system integrate with our practice management software?
In most cases, yes — screen-pops showing the patient record as the phone rings, and click-to-dial from the PMS, work with popular dental systems and most others via integration. Tell us what you run and we'll confirm the exact fit before you commit.
How does the AI receptionist handle dental emergencies?
It triages the way you tell it to: callers describing severe pain, swelling or trauma follow your emergency pathway — your emergency line details, an urgent SMS to the on-call clinician, or a live transfer — while routine requests are booked into normal slots. It never guesses clinically; it follows your protocol.
Do calls need to be recorded in a dental practice?
Many practices choose to record for training, complaint resolution and consent-trail purposes. Our systems record per-line or per-user with secure storage, and we'll configure retention to match your practice's policies.
Can reception see who's calling before answering?
Yes — caller display with your patient system integration means reception greets registered patients by name and has the record open before hello. It's a small thing that changes how professional the practice sounds.
We're a multi-site practice group — can this work across all sites?
That's where it works best: one phone system across every practice, calls overflowing between sites when one desk is swamped, head-office visibility of answered and missed calls per site, and one supplier and bill for the group.
Where to next?
Related: Cloud Phone Systems For Dentists