A direct UK alternative to Gamma.
Carrier-grade UK telecoms with the difference being who you actually deal with day to day. Gamma is a wholesale carrier sold through resellers; Telexico is a direct UK provider. Same network class, much closer support relationship.
Providers are compared on what each publishes: list prices and the conditions attached to them, minimum terms and mid-contract rises, what the price includes (calls, set-up, porting, support hours), UK-based support, and whether failover is offered. Telexico’s own entries are our list prices. Where a provider has changed its terms since the date shown, the published source wins; tell us and we will correct it.
Compiled and reviewed by Mickey Mall, Director, Telexico Communications Ltd, Wolverhampton. Updated October 2026.
What we hear every week.
The frustrations behind why businesses search for alternative to gamma in the first place. If any of these feel familiar, the fix is straightforward.
Layers of reseller between you and the network
Most Gamma customers buy via a reseller — meaning your support pathway is reseller → Gamma → Openreach. Three layers, three handoffs, three chances for things to get lost.
Variable reseller quality
Some Gamma resellers are excellent; many are sales-led with limited technical depth. You're often paying for a logo on top of Gamma's product rather than a value-add team.
Account management diluted across thousands of resellers
Gamma itself rarely speaks to end customers — the reseller does. The reseller's account manager may handle hundreds of accounts; the depth of relationship is variable.
Bespoke work is hard to get done
Anything outside the standard Gamma product set — custom integrations, unusual call routing, hybrid setups — has to route through the reseller, who often can't or won't do it.
Direct provider, direct relationship
Telexico is a UK business telecoms provider operating directly with end customers. We provision on the same UK carrier infrastructure (BT Wholesale, Openreach, CityFibre, etc.) without an extra layer of reseller in between. That means the engineer who designs your install is the engineer who configures it, who supports it, who handles change requests, and who answers when something breaks. Direct relationship, direct accountability.
The Telexico approach to alternative to gamma.
Six things our customers consistently tell us matter.
Direct UK provider
No reseller layer between you and the network — we are the network-facing relationship.
Named account management
A real person who knows your business — their direct line, their email, their availability.
Bespoke work routine
Custom integrations, unusual call flows, hybrid setups — we do them as standard rather than as exceptions.
Full stack, one provider
Broadband, phones, AI receptionist, WiFi, CCTV — one Telexico contract, one bill, one support number.
Faster change response
Change requests measured in hours, not weeks — because we don't have to route through a reseller and a wholesaler.
UK engineers, UK support
{city.engineerHub} and Wolverhampton-based engineering and support, UK business hours.
Built for direct relationships, not reseller volume
Gamma's wholesale model works well for resellers who want a product to sell. It works less well for end customers who want a relationship with someone who actually understands their network. Telexico is built around the direct relationship — we know your sites, your team, your renewal dates, your common issues. Reseller models inherently can't deliver that depth at scale.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
UK SMEs frustrated with reseller layers
Tired of explaining the same problem three times across reseller and Gamma. Wanting one number, one team.
Businesses needing bespoke setups
Custom integrations with industry-specific systems, non-standard call routing, hybrid voice and Teams Calling, multi-site SD-WAN — work that resellers often can't take on.
Existing Gamma reseller customers ready to switch
Particular trigger is reseller turnover — a new account manager every six months means no continuity. We provide that continuity.
Why UK businesses switch from Gamma resellers to Telexico
Same network class, more direct relationship. Gamma is a competent wholesale carrier; the issue is rarely Gamma — it's the reseller layer in front of them. Telexico removes that layer. You deal directly with the provisioning team, the engineering team and the support team because we are all of those.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
You may also want to read
What is Starlink for business
Starlink Business is SpaceX's commercial-grade satellite internet service for businesses. It uses a constellation of...
Leased line vs full fibre
Full fibre (FTTP) and leased lines are both fibre-optic business connectivity, but they're fundamentally different...
Openreach vs CityFibre
Most UK business broadband is delivered over one of two main fibre networks: Openreach (BT-owned, the incumbent, covers...
Business Broadband cost
Indicative UK pricing for business broadband — what affects the price, ranges, and a free tailored review.
Leased Lines cost
Indicative UK pricing for leased lines — what affects the price, ranges, and a free tailored review.
Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
What Gamma’s published terms say.
Quoted or closely paraphrased from Gamma’s own terms, prices and published pages on the dates shown, with a link under each point. Clauses change: read the version attached to your own order before relying on anything here.
How Gamma sells
Gamma’s Horizon, PhoneLine+ and connectivity reach businesses mainly through 1,500-plus channel partners, so the contract, price, term and first-line support you get are set by the partner, not by Gamma. Gamma Business Communications’ own code gives a 12-month minimum term for direct customers.
SourceTerms and rises
No end-customer minimum term, notice period or price-rise policy is published by Gamma; the data conditions require 30 days’ notice on broadband and 60 on Ethernet, effective no earlier than the end of the minimum term. Your partner’s paperwork governs.
SourceSupport
“Award winning UK based support teams, offering 24/7 first line support” to partners; end users are normally supported by the partner.
SourceThe company
Listed on the London Main Market since May 2025 (FTSE 250), with a run of acquisitions and a recommended takeover offer from Epiris announced on 1 September 2026.
SourceReviews
Trustpilot “Gamma”: 1.6 out of 5 from 107 reviews, a small sample for a company of its size because most customers deal with a partner.
SourceThe notice window is the whole game.
Your contract is with the reseller, so its terms decide the notice window; many resellers use 12-month auto-renewals with 90 days’ notice. Ask the reseller in writing for the end date and the notice clause, then tell us the date. Horizon numbers port like any other.
Tell us your end date →Months away? The date goes into the director’s diary and we come back before the window closes, with a written quote to compare against the renewal.
Four things that are the same on every Telexico agreement.
Rolling 30-day terms, or 12 months where handsets are included; the term and the notice period are written on the first page of the proposal. There is no automatic renewal clause: when a term ends you stay on 30-day rolling, nothing re-ties you for another year.
The per-user price you sign is the price for the term. There is no April uplift clause in a Telexico agreement.
Numbers port across on an agreed date, the new system runs alongside the old one until it is tested, and nothing is switched off early.
A named engineer and account manager from Wolverhampton, a WhatsApp group for your team, and a UK phone line answered by people who know your sites.
Trustpilot score shown for Gamma: 1.6 out of 5 from 107 reviews on 14 October 2026 (Trustpilot). Telexico is a competitor; judge the points above on the documents linked, not on us.
Sources for this section
Frequently asked questions
Is Telexico a Gamma reseller?
No. We provision on the major UK carrier networks (BT Wholesale, Openreach, CityFibre, Virgin Media Business, TalkTalk Business) directly. We're a direct UK business telecoms provider, not a reseller of any single wholesale carrier.
How does Telexico compare technically to Gamma Horizon?
Substantially equivalent feature set at the user level — cloud VoIP, mobile apps, call recording, IVR, analytics, integrations. The differences are in the operational layer: who you call when something breaks, how fast bespoke work happens, who knows your account.
Can Telexico match Gamma's coverage?
Yes — we provision via the same UK carrier infrastructure, so coverage is equivalent. SIP-based VoIP works anywhere with adequate broadband; we deliver across the UK.
What happens to my Gamma numbers if I switch?
UK number portability means your Gamma-hosted numbers transfer cleanly to the Telexico platform. Customers see no difference. Porting typically takes 2-4 weeks.
Will I lose features moving from Gamma?
Unlikely — the major features (call recording, hunt groups, IVR, mobile apps, video, team chat) are present on both platforms. We do a feature audit during pre-sales to confirm nothing important is missing for your specific setup.
How does the AI receptionist compare to Gamma Operator Console?
Different products. Gamma Operator Console is a human-receptionist console. Telexico AI receptionist is an AI-driven 24/7 answering service that handles overflow, after-hours, and qualifying calls automatically. They can complement each other or replace each other depending on what you need.
How long does it take to switch from a Gamma reseller?
Typically 4-8 weeks. Number porting is the longest item (2-4 weeks within the window). Broadband cutover (if you're moving broadband too) and kit install run in parallel. We co-ordinate cease-and-provide with the existing reseller and Gamma.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.
Weighing up options? See every provider compared honestly →