One team for the helpdesk, the devices and the cloud.
The five things a managed IT contract with Telexico actually covers.
The rule: 3-2-1, and one copy criminals can't touch
Proper backup follows a simple shape: three copies of your data, on two different types of storage, one of them off-site — and in the ransomware era, one copy must be immutable: unchangeable even by an administrator account, because modern ransomware hunts and encrypts backups first. Synced folders are not backup (the encryption syncs too); the USB drive in the drawer is not backup (it's in the same building as the fire). We design to the rule, automate it, and — the part almost everyone skips — test restores on a schedule, because the only backup that counts is one you've watched come back.
Microsoft 365 backup: the gap nobody mentions
Microsoft keeps 365 running; it does not promise to keep your data recoverable. Retention windows expire, deleted items eventually purge, and a compromised account can destroy years of mail and files inside Microsoft's rules. Dedicated 365 backup captures mailboxes, OneDrive, SharePoint and Teams to independent storage with point-in-time restore — so 'we deleted the wrong folder in March' is a ten-minute fix, not a tragedy. It costs a few pounds per user and we consider it non-negotiable for any business whose email matters.
One team for all of it.
- Phones, broadband, WiFi, security and IT under one relationship
- A named engineer who knows your set-up
- One portal, one bill, UK support
Disaster recovery: the plan for the genuinely bad day
Backup answers 'is the data safe?'; disaster recovery answers 'how fast are we trading again?' — different questions. DR planning sets two numbers with you honestly: how much data you can afford to lose (hours? a day?) and how long you can be down, then builds to those numbers instead of to a slogan. For most SMEs that means cloud-recoverable systems, documented restore runbooks, and — because we run your comms too — phones that keep answering from mobiles and an office that can fail over to 4G/5G while the main event is dealt with. The whole business continuity picture, not just the files.
Tested, or it doesn't count
Our standing rule: scheduled test restores, with results you see. Backup systems fail silently — agents stop, storage fills, credentials expire — and the failure is only ever discovered at the worst possible moment unless someone is testing. That someone is us; the confirmation lands in your inbox. It's the least glamorous service we sell and the one that has saved clients the most.
One supplier. One bill.
Frequently asked questions
Isn't OneDrive/Dropbox sync a backup?
No — sync replicates changes, including bad ones: ransomware encryption and deletions sync straight to the cloud copy. Backup is separate, versioned and immutable. Sync is convenience; backup is recovery.
Does Microsoft 365 need backing up?
Yes — Microsoft's retention is not point-in-time backup, and deleted or ransomed data can pass beyond recovery within its rules. Independent 365 backup is inexpensive and closes the gap completely.
What does 'immutable' backup mean?
A copy that cannot be altered or deleted for a set period — even with admin credentials. It's the specific counter to ransomware that encrypts backups before revealing itself.
How often should backups run?
To the number you choose: how many hours of work could you bear to lose? Most businesses land at hourly-to-daily for files and continuous for 365 — we set the schedule to your answer, not a default.
Do you actually test restores?
On a schedule, with results reported to you. Untested backup is a hope, not a control — testing is the whole point of 'managed'.
What happens to our phones in a disaster?
Because we run your comms, continuity covers them too: calls re-route to mobiles instantly, and connectivity can fail over to 4G/5G — the business keeps answering while recovery runs.
Talk it through with a human
Tell us what you run today — we'll scope it honestly, quote it clearly, and tell you if you don't need us yet.