Privacy Policy
1. Who we are
Telexico Communications Ltd ("Telexico", "we", "us") is a UK telecoms provider. Our registered office is 64 Chapel Ash, Wolverhampton WV3 0TT. Company number 15348464. We are the data controller for the personal information described in this notice.
2. What we collect
When you contact us, request a quote, or sign up for our services, we may collect:
- Your name and contact details (phone, email, postcode, business name)
- Information about your existing telecoms setup and requirements
- Technical data when you use our services (call records, network usage)
- Website usage data via cookies and analytics
3. How we use it
We use your information to: (a) respond to your enquiry and provide a quote; (b) provide and support the services you sign up for; (c) meet our legal and regulatory obligations including those imposed by Ofcom; (d) improve our services and website; (e) where you have consented, send you relevant marketing communications.
4. Legal basis
We process your data under one or more of the following legal bases: performance of a contract with you, our legitimate interests (operating and improving our business), compliance with legal obligations, and your consent (which you can withdraw at any time).
5. Who we share it with
We share data only with: (a) suppliers and subcontractors who help us deliver our services (e.g. Openreach for line installs, Hikvision-authorised installers for CCTV); (b) HMRC or other authorities where legally required; (c) successors in the event of a sale or merger. We do not sell your data.
6. How long we keep it
We keep customer records for the duration of our contract with you plus 7 years (to meet HMRC requirements). Marketing data: until you unsubscribe. Web analytics: 26 months.
7. Your rights
You have the right to access, correct, delete or restrict our use of your data. You can also object to processing or request data portability. To exercise these rights, email hello@telexico.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
8. Cookies
We use essential cookies (site functionality), analytics cookies (Google Tag Manager / GA4), and conversion cookies (Google Ads). You can manage cookies via your browser settings. Disabling some cookies may affect site functionality.
9. Contact
Questions about this policy? Email hello@telexico.com or write to: Data Protection, Telexico Communications Ltd, 64 Chapel Ash, Wolverhampton WV3 0TT.
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Website tracking, cookies and business identification
When you visit this website the following processing takes place, and you can control the non-essential parts through the cookie banner (or reopen it any time using the link below):
First-party visitor measurement (consent-based). Our own system records the pages you view, a randomly generated visitor identifier stored in your browser, your screen size, referring page and campaign parameters, and (server-side) your IP address and the business network it belongs to, to understand which pages lead to enquiries and follow them up. This only runs after you choose "Accept" in the banner; until then, and if you choose "Essential only", no visitor identifier is created and no page journey is recorded. Geolocation of business IP addresses uses encrypted (HTTPS) lookups via ipwho.is / ipapi.co.
Analytics (consent-based). We use Google Tag Manager and Google Analytics 4 with Google Consent Mode v2. Until you accept, these run without cookies or stored identifiers; if you accept, standard analytics cookies are set. Google may process this data outside the UK under its standard contractual safeguards.
Business identification (consent-based). We use Leadinfo B.V. to identify the company (not the individual) behind a visit, based on the visiting IP address and public business data. Leadinfo only runs if you accept identification in the banner. Details and Leadinfo's own opt-out are at leadinfo.com/en/opt-out.
Enquiry forms. Quote and contact forms are processed by Formspree Inc. (USA) to deliver your enquiry to us by email, under their data-processing terms with international-transfer safeguards. We receive the details you enter, the page you enquired from, and your campaign source.
Retention. Enquiry records are kept for up to 24 months after our last contact unless you become a customer (in which case account retention applies) or ask us to delete them sooner. First-party visit data is retained for up to 24 months.
Your choices. You can withdraw or change tracking consent at any time: open cookie & tracking choices. You also have the rights described above, including complaint to the ICO (ico.org.uk).