From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
Responsiveness is the reputation
Legal clients are often calling at a stressful moment — a conveyancing chain wobbling, a family matter, a deadline — and how the firm's phone behaves becomes how the firm is judged. The professional-grade setup: direct-dials for fee earners with sensible do-not-disturb behaviour (calls fall back to an assistant, never to a void), call recording with secure retention where practice areas require it, new-enquiry handling that never lets a prospective matter ring out, and out-of-hours capture because legal problems don't keep office hours. Reporting gives managing partners what they've never had: actual data on responsiveness — answered, missed, returned — per department. Confidentiality runs through everything: encrypted calling, segregated networks, and recording controls that respect privilege.
The complete stack for law firms
| Service | What it does for you |
|---|---|
| Business broadband | Resilient, secure connectivity for case management systems and client portals, with failover appropriate to deadline-driven work. |
| Phone systems | Fee-earner direct-dials with intelligent fallback, secure call recording where required, and responsiveness reporting per department. |
| AI receptionist | New-enquiry capture around the clock — matter type, urgency, callback details — so Monday morning starts with qualified enquiries, not missed-call regret. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | HD coverage of the places that matter, viewable from your phone, professionally installed. |
| Business mobiles | SIMs on every major network, shared data, one clear bill for the whole team. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Every seat, fully loaded.
Frequently asked questions
Can call recording meet our compliance requirements?
Yes — recording per user or department, secure storage, and retention configured to your policies and practice-area obligations, with controls for privileged calls.
What happens when a fee earner is in a meeting?
Calls follow your rules — assistant, team, voicemail-to-email with transcription — so clients always land somewhere sensible and the fee earner returns to an organised inbox, not a mystery of missed calls.
Can new enquiries be captured out of hours?
Yes — the AI receptionist takes matter type, urgency and contact details whenever the call arrives, meaning the firm competes for work the moment it exists, not the next business day.
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Talk to someone who gets your industry
Tell us how your law firm actually runs — we'll recommend the right setup and quote it honestly. No hard sell.