From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
The Friday-night phone is a till
Takeaways face a brutal equation: peak orders arrive exactly when the kitchen is busiest, the phone competes with the fryers, and every missed call is a measurable lost order — often a customer lost to Just Eat's commission or a competitor permanently. The setup that fixes it is simple and rugged: a phone the kitchen can actually answer (loud ringer, wall-mounted, grease-tolerant), a queue so callers hold instead of hitting engaged, and an AI receptionist as the Friday-night backstop taking orders' details and collection times when every human is heads-down. Direct orders protect your margin from app commissions — and the SMS list built through collections and WiFi lets you pull customers back to ordering direct with an offer that still costs less than the commission did.
The complete stack for takeaways
| Service | What it does for you |
|---|---|
| Business broadband | Reliable connectivity for your systems and payments, with 4G failover so a line fault never stops you trading. |
| Phone systems | Kitchen-proof handling: loud ringers, queues instead of engaged tones, and out-of-hours messages that state your hours instead of ringing dead. |
| AI receptionist | The Friday-rush backstop — takes the caller's order details and collection time when the whole team is on the fryers, in multiple calls at once. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | Counter, kitchen and back-door coverage viewable from home after close — standard protection for a cash-handling late-night business. |
| Business mobiles | SIMs on every major network, shared data, one clear bill for the whole team. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Every seat, fully loaded.
Frequently asked questions
Can the AI actually take a food order?
It captures the order details, collection or delivery preference and callback number to your exact menu training, and sends it straight to the shop — configured around how your kitchen wants tickets to arrive.
Why not just let calls go if we're slammed?
Because each missed call is typically an order to an app charging heavy commission — or a competitor. Answering by any means protects margin, not just revenue.
Can we build our own customer list?
Yes — numbers captured through orders and WiFi become a consented SMS list, and a direct-order offer by text costs less than the commission on the same order through an app.
More industries: Cafés & Coffee Shops · Dessert Shops · Hotels & Guest Houses · Pubs & Bars · all industries
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Tell us how your takeaway actually runs — we'll recommend the right setup and quote it honestly. No hard sell.