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Industry Solutions · Hospitality

Business Communications for Pubs & Bars

Pubs have quietly become booking businesses — tables, Sunday roasts, match days, functions — and the phone behind the bar wasn't designed for any of it. Covering pubs, bars, nightclubs and sports bars.

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From wet-led to booked-out

The modern pub takes bookings like a restaurant, runs events like a venue, and still has a phone that rings unanswered behind a busy bar. The fixes compound: a queue and a bar-proof handset for service hours, an AI receptionist taking table and Sunday-lunch bookings when staff are three-deep at the taps, and function enquiries — the highest-value calls a pub receives — captured with details and followed up instead of lost to a scribbled note. The WiFi does the marketing: capture at sign-in, match-day and quiz-night announcements to the list, birthday offers that book tables of eight, and review routing that builds the Google profile Sunday-roast searchers actually check.

The complete stack for pubs

ServiceWhat it does for you
Business broadbandReliable connectivity for your systems and payments, with 4G failover so a line fault never stops you trading.
Phone systemsProfessional call handling — queues, mobile apps, voicemail-to-email — sized to your team, priced per user.
AI receptionistTakes table, Sunday-lunch and function enquiries while the bar is three-deep — the bookings a busy shift physically can't answer.
Business WiFiSign-in capture that fills quiz nights and match days, birthday campaigns that book tables, and review routing for the Sunday-roast searchers.
CCTVBar, door and cellar coverage with remote viewing — for licensing, safety and the 2am question of what actually happened.
Business mobilesSIMs on every major network, shared data, one clear bill for the whole team.

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Frequently asked questions

Can it handle function and event enquiries?

Yes — function calls are treated as the high-value enquiries they are: full details captured, requirements summarised, and passed to the manager for follow-up rather than lost on a wet notepad.

Does CCTV help with licensing?

Well-placed, properly retained CCTV supports licence conditions and resolves disputes quickly — we install to the standard licensing authorities expect.

Can we message customers about events?

Yes — the WiFi-built list receives your match-day, quiz and live-music announcements by SMS, the channel people actually read on the day.

More industries: Cafés & Coffee Shops · Takeaways & Fast Food · Dessert Shops · Hotels & Guest Houses · Event & Wedding Venues · all industries

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Related: Voip Phone Systems Hospitality

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