Support that answers. Real people. Clear process.
Something not working, or just need a straight answer? Call, email, or use the form — a UK-based human picks it up, and you'll know exactly what happens next.
How support works
Call
0121 268 0121 — the fastest route for anything urgent. You reach our UK team, not a call centre script.
hello@telexico.com — ideal for non-urgent issues, account questions and anything with screenshots attached.
The form
Use the form above with as much detail as you can — it lands with the right person, tagged and tracked from the first minute.
Report a fault well — it halves the fix time
The more of this you can tell us, the faster the diagnosis:
When it started
Date and rough time — and whether anything changed just before (new kit, power cut, building work, provider email).
What exactly happens
"Calls drop after 30 seconds" beats "phones are broken". Which users, which devices, inbound or outbound, every time or sometimes?
What you've tried
Rebooted the router? Tried another handset? Tested wired vs WiFi? Telling us saves you repeating it.
What happens after you report it
Every report follows the same sequence: a human reads it and triages, we run remote diagnostics on your services where possible, and we come back to you with what we found and what happens next — in plain English, with a timeframe. Most issues are resolved remotely; where hands-on-site is genuinely needed, an engineer visit is scheduled and confirmed with you.
What we won't do: leave you guessing, read from a script, or close a ticket that isn't fixed. If the fault sits with a carrier (Openreach, a mobile network), we chase it on your behalf and translate their updates into English.
Fix it yourself in two minutes (sometimes)
Some problems have well-known causes — these guides are the same advice we'd give on the phone:
VoIP call quality problems
Choppy audio, one-way sound, dropped calls — the usual culprits in order.
Slow business internet
Is it the line, the WiFi, or the device? How to tell in minutes.
Fix a problem hub
Start from the symptom and work back to the cause.
Outdated phone system signs
When patching stops being worth it.
Had great service?
Two minutes on Google genuinely helps a small UK team.
What businesses gain by switching to Telexico.
How we differ from the big providers — written plainly, no sales spin.
Send us your current renewal. We'll review what you have, what you pay, and where we can simplify — no fixed-package pressure, no obligation.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
the UK-headquartered. Engineers cover the Kent daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Simpler telecoms. Fewer suppliers. Real support.
Send us your current setup. We'll show you where we can simplify, consolidate or reduce cost — no rigid pricing, no hard sell.
AI receptionist answers 24/7, captures the lead and sends it straight to your team.
Broadband, phones, AI, WiFi, failover and CCTV — one bill, one UK team.
We design around your team, your hours and your customers — not a generic package.
⚡ 30 seconds to share your details · 💬 We respond promptly · 🔒 No hard sell
Based in the UK?
Send us your current setup and the UK address — we'll review what's available locally, what you have today, and tailor the right stack around it. No hard sell, no fixed-package pressure.
Frequently asked questions
How quickly do you respond?
Honestly: it depends on the issue and the time of day, and we'd rather not invent an SLA number for a public page. Urgent service-down issues get picked up fastest by phone. When we take your report we give you a realistic timeframe for the next update — and then keep it, which matters more than a marketing promise.
Do you offer support outside office hours?
Call the main number and follow the prompts — urgent issues have an out-of-hours route. For anything that can wait until morning, the form or email means it's first in the queue when the team starts.
Can you support kit we didn't supply?
Often, yes. If you're stuck with a system or connection from another provider, we'll take a look — sometimes the fix is simple, sometimes the honest answer is that your current provider must action it, and we'll tell you which and help you push them.
Do you use remote support?
Yes — with your permission, remote diagnostics and screen-sharing resolve most software and configuration issues without waiting for a visit. Nothing is accessed without you initiating it.
What if the fault is with Openreach or a mobile network?
Then we chase it for you. Carrier faults have their own timescales, but you shouldn't have to sit on hold with a wholesaler — we raise it, escalate it, and translate the updates.
I'm not a customer — can I still ask for help?
Yes. If your current provider has left you stuck, call anyway. Worst case, we point you in the right direction for free; best case, you find out what dealing with us is actually like before you spend a penny.
Helpful links
Build your solution in 60 seconds.
Five quick questions — what you need, business size, what matters, your postcode. The recommendation engine matches you to the right Telexico configuration. Real proposal from a UK engineer within 2 working hours.
📍 Local coverage
Serving businesses across the UK
We work with businesses throughout the UK and the surrounding area — UK engineers, project-managed installs, and real support after go-live.
Tell us what you need — we’ll call you back within the hour.