The valuation call you never knew you missed
Estate agency lives and dies on two call types: the valuation enquiry (the pipeline) and the applicant call (the transaction). Both are savagely time-sensitive — a vendor ringing three agents lists with the responsive one, and Saturday's applicant books Saturday's viewings. Yet branches miss calls constantly: negotiators out on viewings, Saturdays understaffed, lunchtimes exposed. The fix: calls following negotiators to mobiles with the branch number presented, an AI receptionist booking viewings and capturing valuation requests around the clock (evenings and Sundays are when vendors actually decide), lettings maintenance lines that triage emergencies from routine, and reporting that finally shows each branch's answered-versus-missed truth. Multi-branch groups get overflow between offices — Wolverhampton answers when Birmingham is flat out.
The complete stack for estate agents
| Service | What it does for you |
|---|---|
| Business broadband | Reliable connectivity for your systems and payments, with 4G failover so a line fault never stops you trading. |
| Phone systems | Negotiators reachable on the move with the branch number presented, inter-branch overflow, and per-branch answered/missed reporting. |
| AI receptionist | Books viewings and captures valuation enquiries at 8pm Sunday — the exact moment vendors shortlist agents — and triages lettings maintenance calls by urgency. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | HD coverage of the places that matter, viewable from your phone, professionally installed. |
| Business mobiles | The negotiator's office in a pocket — branch identity on outbound calls, viewings coordinated from the car, personal numbers kept private. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Frequently asked questions
Can viewings be booked outside office hours?
Yes — applicants get real slots booked with confirmation texts whenever they call. Weekend and evening capture is where agencies win instructions their competitors sleep through.
How are maintenance emergencies handled for lettings?
Triage rules route genuine emergencies — floods, no heat, security — to the on-call contractor path immediately, while routine repairs are logged and confirmed to the tenant. 3am is handled by design, not by a groggy negotiator.
Can we see which branch is missing calls?
Yes — per-branch reporting of answered, missed and returned calls, by hour. Most groups are surprised, then fix it within a fortnight.
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