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Call recording for compliance. MS Teams integration. Cyber Essentials certification. Direct dial numbers per fee earner. Everything a professional services firm needs.
Accountancy and finance firms have communications requirements that go beyond most businesses: call recording for compliance, secure handling of client financial data, professional call routing for different service lines, and cyber security robust enough to protect sensitive information. Telexico delivers all of this in a single managed service.
Everything below is available as a standalone service or as part of a managed package. Mix and match what your business needs.
Every partner and fee earner gets their own DDI (Direct Dial-In) number. Clients call their accountant directly without going through reception. Calls route to their desktop, laptop or mobile — wherever they're working. Out-of-hours calls go to voicemail and arrive as an email with audio file attached.
Every incoming and outgoing call recorded and stored securely in the cloud for 90 days (or longer on request). Searchable by date, number and extension. Essential for HMRC and FCA compliance, and invaluable when a client disputes advice given verbally.
If your firm uses Microsoft 365, Direct Routing connects Teams to the public phone network. Fee earners make and receive client calls directly from Teams on their laptop — no separate phone app, no second device, no context switching.
Client financial information is a prime target for cybercriminals. Cyber Essentials certification, managed firewall, dark web monitoring and email security (anti-phishing, DKIM/DMARC) protect your firm and demonstrate due diligence to clients and regulators.
Xero, QuickBooks, Sage and practice management software all need reliable internet. We assess whether FTTP or a dedicated leased line is right for your firm size and install the right solution with automatic failover.
A Birmingham 0121 number for local clients, a London 020 number for national clients, a freephone 0800 for new business enquiries — all routing to the same team, managed from one portal.
Click any service to learn more.
We'll audit your current communications and cyber security posture and provide a written proposal within 48 hours.
Book Free Consultation →Standard retention is 90 days. We can extend to 12 months or longer for firms with specific compliance requirements. All recordings are stored encrypted and accessible only to authorised users.
Yes — call recording access is role-based. Partners can access all recordings. Fee earners can access their own. Administration staff access is configurable.
Cyber Essentials is a UK government-backed certification covering five key security controls. It's increasingly required by clients and regulators in financial services and is a strong signal of security competence. We handle the assessment and implementation.
We can provision most modern SIP-compatible handsets including Yealink and Cisco devices. Older handsets may need replacing — we'll assess this during the free consultation.
Yes — the Cloud X mobile and desktop app means fee earners working from home have full access to the phone system with their DDI number, call recording and all features. No separate setup required.
Based in Wolverhampton, we serve businesses across the entire UK — VoIP, broadband and security installs nationwide.
We'll audit your current communications and cyber security posture and provide a written proposal within 48 hours.