From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
Deadline season breaks ordinary phones
An accountancy practice's call volume isn't smooth — it spikes with the calendar: self-assessment January, VAT quarters, year-ends. An ordinary phone setup that copes in June collapses in January, and clients chasing deadlines interpret an engaged tone as neglect. Cloud telephony absorbs the seasonality: queues that scale infinitely in deadline weeks, overflow across the whole team, voicemail-to-email with transcription so nothing said gets lost, and recording where advice given by phone needs a record. Client-facing polish matters too — direct-dials, a professional menu, and out-of-hours capture during the weeks clients work evenings on their books. Integration with practice management brings screen-pops: the client's file open before hello.
The complete stack for accountancy firms
| Service | What it does for you |
|---|---|
| Business broadband | Dependable connectivity for cloud accounting platforms, client portals and HMRC submissions — with failover for filing-deadline days. |
| Phone systems | Queues that absorb January, direct-dials, transcribed voicemail-to-email and recording where telephone advice needs a record. |
| AI receptionist | Deadline-season overflow answered instantly — document chasing, appointment booking and message capture while the team is heads-down in returns. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | HD coverage of the places that matter, viewable from your phone, professionally installed. |
| Business mobiles | SIMs on every major network, shared data, one clear bill for the whole team. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Every seat, fully loaded.
Frequently asked questions
Can the system cope with our January call volumes?
Yes — cloud queues have no line limit; the whole team can answer from office, home or the app, and overflow plus AI answering catch the peaks no rota can staff.
Can calls pop the client's record?
Yes — integration with popular practice management systems opens the client file as the phone rings, and logs the call against it afterwards.
Can we record advice calls?
Yes — per-user or per-line recording with secure retention, valuable where advice or instructions given by phone need an accurate record.
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Tell us how your accountancy firm actually runs — we'll recommend the right setup and quote it honestly. No hard sell.