A UK alternative to 8x8.
Same cloud communications class — voice, video, chat, contact centre — delivered by a UK telecoms provider that also owns your broadband, WiFi and AI call handling. One stack, one bill, one UK support number.
Providers are compared on what each publishes: list prices and the conditions attached to them, minimum terms and mid-contract rises, what the price includes (calls, set-up, porting, support hours), UK-based support, and whether failover is offered. Telexico’s own entries are our list prices. Where a provider has changed its terms since the date shown, the published source wins; tell us and we will correct it.
Compiled and reviewed by Mickey Mall, Director, Telexico Communications Ltd, Wolverhampton. Updated October 2026.
What we hear every week.
The frustrations behind why businesses search for alternative to 8x8 in the first place. If any of these feel familiar, the fix is straightforward.
Cloud voice without owning the broadband
8x8 sits over your existing broadband. When call quality drops, finger-pointing between 8x8 and broadband provider is common. We own both layers.
US-headquartered platform
8x8 is US-based. UK customers get fine service but support routing and roadmap priorities lean US-centric.
Contact centre features for businesses that don't need them
8x8 has strong contact centre capability — useful if you're a contact centre, expensive scaffolding if you're not.
Per-user pricing across multiple tiers
Tier-based pricing structures that can creep upward as you adopt more features. UK pricing can feel uncompetitive vs UK-native providers.
Cloud communications from a UK telecoms stack
Telexico delivers what 8x8 delivers — cloud voice, video, team chat, call recording, analytics — with the addition that we own the broadband, WiFi and SIP layers underneath. That means QoS is configured properly, call quality issues are diagnosable end-to-end, and there's one provider accountable for the whole stack rather than two vendors pointing at each other.
The Telexico approach to alternative to 8x8.
Six things our customers consistently tell us matter.
Integrated broadband + voice
QoS configured across the whole stack — not best-effort over third-party broadband.
UK support and roadmap
UK business hours support, UK product roadmap, UK regulatory understanding (Ofcom, GDPR, PCI-DSS).
Mobile + desktop apps
Full softphone parity across iOS, Android, Mac, Windows.
Call recording and analytics
Encrypted call recording with configurable retention; dashboards on volumes, missed calls, wait times.
AI receptionist on the platform
Add Telexico AI receptionist for 24/7 answering, qualification and routing — same platform, same bill.
Predictable UK pricing
No tier-based feature gating that surprises later — UK calling patterns priced sensibly.
Built for UK businesses, focused stack
8x8 is a competent global cloud-comms platform. Telexico is a focused UK business telecoms provider. The fit depends on what you need: if you're a multinational contact centre, 8x8 may suit; if you're a UK SME with a few sites, hybrid staff and a need for joined-up support across phones and broadband, Telexico is the closer match.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
UK SMEs reviewing cloud comms options
Evaluating 8x8, RingCentral, Microsoft Teams, Gamma Horizon — wanting a UK-native provider with integrated broadband.
Existing 8x8 customers ready to consolidate
Tired of separate broadband and voice contracts, US-centric support hours, or unused contact centre features. We migrate cleanly.
Hybrid teams needing reliable voice
Office plus home plus field — same extension, same caller ID, full app parity, one provider behind it.
Why UK businesses switch from 8x8 to Telexico
8x8 customers who switch usually cite one of: support friction with US-centric hours, broadband-finger-pointing during call quality issues, contract structures that included contact centre features they never used, or simply a preference for a UK provider with closer account management. None of those are 8x8 doing anything wrong — they're trade-offs between a global platform and a focused UK provider.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
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Business Broadband cost
Indicative UK pricing for business broadband — what affects the price, ranges, and a free tailored review.
Leased Lines cost
Indicative UK pricing for leased lines — what affects the price, ranges, and a free tailored review.
Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
What 8x8’s published terms say.
Quoted or closely paraphrased from 8x8’s own terms, prices and published pages on the dates shown, with a link under each point. Clauses change: read the version attached to your own order before relying on anything here.
Term and renewal
Subscriptions “automatically renew for successive Renewal Subscription Periods stated in the Order” unless a renewal is cancelled “by giving 8x8 forty-five days’ notice” (Service Agreement, 1 April 2024); the legacy UK terms used a 36-month initial term with 12-month renewals.
SourcePrice changes
“8x8 may increase Fees once every twelve months during a Subscription Period by a percentage up to the percentage increase in the Consumer Price Index during the prior twelve months.”
SourceEquipment
Purchase, extended payment plans or rentals under the “Flex Rental Program” (Service Agreement §9).
SourceSupport
“24 hours a day via web case, chat, and phone”, with an AI assistant as the first line; no UK-based support claim; no on-site installation.
SourceReviews
Trustpilot “8x8”: 2.8 out of 5 from 625 reviews. A single global platform spanning phone, contact centre and APIs, in the UK since 2004.
SourceThe notice window is the whole game.
Cancel the renewal with at least 45 days’ notice before the subscription period ends, or it renews for the period stated on the order. Numbers port out normally; tell us the end date.
Tell us your end date →Months away? The date goes into the director’s diary and we come back before the window closes, with a written quote to compare against the renewal.
Four things that are the same on every Telexico agreement.
Rolling 30-day terms, or 12 months where handsets are included; the term and the notice period are written on the first page of the proposal. There is no automatic renewal clause: when a term ends you stay on 30-day rolling, nothing re-ties you for another year.
The per-user price you sign is the price for the term. There is no April uplift clause in a Telexico agreement.
Numbers port across on an agreed date, the new system runs alongside the old one until it is tested, and nothing is switched off early.
A named engineer and account manager from Wolverhampton, a WhatsApp group for your team, and a UK phone line answered by people who know your sites.
Trustpilot score shown for 8x8: 2.8 out of 5 from 625 reviews on 14 October 2026 (Trustpilot). Telexico is a competitor; judge the points above on the documents linked, not on us.
Sources for this section
Frequently asked questions
How does Telexico compare to 8x8 feature-by-feature?
Substantially equivalent at the user-facing level for voice, video, chat, mobile apps, call recording and analytics. 8x8 has stronger contact centre depth; we focus on UK business telephony plus AI receptionist. For most UK SMEs the feature gap is irrelevant.
Can I keep my existing phone numbers?
Yes — UK number porting moves your 8x8-hosted numbers to Telexico cleanly. Customers see no difference. Porting typically takes 2-4 weeks.
What about contact centre features?
We have hunt groups, IVR, call queues, ACD, wallboards, real-time reporting — the features most UK SMEs actually use. For full enterprise contact centre (workforce management, omnichannel routing across deep social and chat) 8x8 is genuinely stronger and we'd say so upfront if that's your need.
Will my call quality improve switching to Telexico?
Often yes, because we configure QoS properly when we own the broadband too. The biggest determinant of VoIP call quality is whether QoS is correctly configured end-to-end. 8x8 can deliver excellent quality on properly-configured broadband; the issue is usually it isn't.
How does Telexico AI receptionist compare to 8x8 features?
Different product class. 8x8 has IVR and auto-attendant; Telexico AI receptionist is a conversational AI that handles full caller interaction, qualification and routing. They complement each other — IVR for structured routing, AI receptionist for natural conversation.
How long does the switch take?
Typically 4-8 weeks end-to-end. Number porting (2-4 weeks), broadband cease-and-provide if moving broadband, kit install, parallel-running during cutover. We co-ordinate the cease with 8x8.
What's the support difference?
UK business hours support, named technical contacts, faster escalation. 8x8 has fine support; the difference is operational depth at the smaller-account tier where 8x8 is necessarily more standardised.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.
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