What does a business phone system actually cost?VoIP and cloud phone pricing, plainly.
Business phone system pricing depends on how many users you have, what handsets you need, whether AI Receptionist is included, and what's bundled with it. Here's an honest guide — and what your business would pay.
What a modern phone system actually includes.
Modern UK business phones are cloud-based (VoIP) — no on-site PBX, no maintenance contracts, no per-extension hardware lock-in. The monthly cost is per user, includes the underlying call platform, the management portal, basic call recording, mobile + desktop softphones, and inclusive UK call minutes. What stacks on top: physical handsets (optional), AI Receptionist (optional), advanced features (call analytics, CRM integration, contact centre tools), and number porting.
Indicative ranges for UK business phone systems.
Cloud phone systems are priced per user per month. These are typical UK starting points.
Essentials per user
From £15/user/month · UK calls included, softphone, basic call handling
Small offices, 1-10 users, no advanced features needed
Standard per user
From £20/user/month · + Call recording, CRM integration, basic analytics
Most SMBs, 5-50 users, sales/service teams
Premium per user
From £30/user/month · + Advanced analytics, contact centre features, AI Receptionist included
Customer-facing businesses with high call volume
Handsets (optional)
From £6/handset/month · Yealink, Polycom, Gigaset business IP phones
Reception desks, fixed-position roles. Most users use softphone apps.
AI Receptionist add-on
From £30/month · Bundled on top of phone plan
Single-site businesses wanting after-hours and overflow cover
Most UK SMBs settle around £20-£25/user/month for the cloud phone platform itself, plus optional handsets and AI add-ons.
Six factors that shape your quote.
Why a quote that fits is more useful than a quote that's the cheapest.
Number of users
Phone systems are priced per user per month. Most setups have a slight per-user discount above 10 users. Multi-site groups get bundle pricing.
Call volume and destinations
Most UK plans include unlimited UK landline and mobile calls. International calls are extra (usually competitively priced vs legacy carriers). Heavy-volume outbound dialling (e.g. sales teams) may want a custom plan.
Handsets and hardware
Handsets are optional. Many businesses run entirely on softphone apps (desktop + mobile). Reception desks and high-volume call roles usually benefit from physical handsets.
AI Receptionist
Optional add-on to handle after-hours, overflow and qualifying. Significantly cheaper bundled with phones than standalone.
CRM and integrations
Most cloud phone systems integrate with HubSpot, Salesforce, Pipedrive, Microsoft Teams, and similar. Click-to-call, call logging, contact lookup — all standard. Custom integrations cost more.
Migration and number porting
Porting existing numbers is usually free or low-cost. Migrating from a legacy PBX needs planning and run-parallel time — we handle this, but factor it in.
What to look for beyond the headline price.
Most UK SMBs on legacy PBX or older VoIP systems are paying somewhere between £25-£45/user/month including line rental, maintenance, and add-ons. Modern cloud phone systems typically come in cheaper and with more features — but the right move depends on your existing contract, your hardware investment, and how comfortable your team is with cloud-based tools. We help you weigh that honestly.
Migrating from legacy phones, BT, Gamma or another provider.
Phone migrations are well-trodden. We install the new cloud system alongside your existing phones, port your numbers across once you're ready, and your old system stays live until the new one is proven. Zero downtime. Most migrations take 7-14 days end-to-end. If you're mid-contract, we'll review your exit options honestly.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Simpler telecoms. Fewer suppliers. Real support.
Send us your current setup. We'll show you where we can simplify, consolidate or reduce cost — no rigid pricing, no hard sell.
AI receptionist answers 24/7, captures the lead and sends it straight to your team.
Broadband, phones, AI, WiFi, failover and CCTV — one bill, one UK team.
We design around your team, your hours and your customers — not a generic package.
⚡ 30 seconds to share your details · 💬 We respond promptly · 🔒 No hard sell
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Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Frequently asked questions
Can I keep my existing phone numbers?
Yes — we port your numbers across (landlines, mobile-style numbers, 0800/0345 numbers) usually within 5-10 working days. The transition is invisible to your customers.
Do I need to buy new handsets?
Optional. We support most modern IP handsets (Yealink, Polycom, Gigaset) so if you have recent kit, we'll plug it in. Or you can use mobile apps and softphones with no physical handsets at all.
What internet speed do I need for cloud phones?
Roughly 100kbps per concurrent call. So 10 simultaneous calls = 1Mbps. Modern business broadband handles 100+ concurrent calls without breaking sweat. We check your current connection during the survey.
Will calls drop if the internet goes down?
Without failover: yes. With 4G/5G failover: no. We include failover on most cloud phone setups so calls stay live even if the fibre cuts.
How much would it cost for a 10-person office?
Indicatively, around £200-£280/month for the cloud phone platform itself (10 users × £20-28/user/month), with optional handsets adding £60-100/month, and AI Receptionist adding £30/month if you want it. Send us your actual setup and we'll model it precisely.
What if I'm starting fresh and don't have current phones?
Even simpler — we spec a clean cloud phone setup from day one, with no migration to manage. Tell us your team size and what you need (reception, sales, mobile working, etc.) and we'll tailor the right plan.
Can I trial it before fully committing?
Yes — we typically set up a small test setup (2-3 users, separate number) so you can experience the platform before porting your main number across. No commitment until you're confident.
Want a proper quote for your business?
Cost ranges only get you so far. Send us what you actually need — users, sites, current setup — and we'll quote against your specific operation. No hard sell, no fixed-package pressure.