Every call written down, the important ones flagged.
From the recording to the alert in your inbox: this is the sequence the platform runs on every call.
See missed calls instantly
Daily and real-time views of every unanswered call, so nothing slips silently.
Staff to your actual demand
Busiest-hour reports show exactly when you need more people answering.
Per-user and per-team stats
Calls handled, talk time, and answer rates by person, team and queue.
Reports to your inbox
Scheduled daily or weekly summaries land in your email automatically.
The three numbers that change behaviour
Call analytics produces a lot of charts, but in practice three numbers do most of the work. The first is your missed-call rate — what percentage of inbound calls never reached a human. Most businesses guess low, sometimes comically low. The first report is regularly a shock, because missed calls are invisible by nature: the caller who gave up doesn't leave a record anywhere else, they just ring your competitor. Seeing the real number is usually the moment analytics pays for itself.
The second is time-to-answer, and specifically its distribution rather than its average. An average of twelve seconds can hide a cheerful majority answered in five and a miserable tail waiting ninety — and the tail is where customers are lost. The third is your call volume by hour and day: the actual shape of demand on your phones. Almost every business we run this report for discovers their staffing and their call pattern disagree — the Monday morning spike nobody covers properly, the lunchtime trough where two people guard a silent phone, the 5.01pm calls hitting voicemail while the team is still in the building.
What matters is what these numbers make possible. Missed-call rate turns "should we get an AI receptionist or another line?" from a hunch into arithmetic. Time-to-answer distribution tells you whether you have a staffing problem or a routing problem — they look identical from the front desk and need completely different fixes. Hourly patterns let you move people, not hire them. None of this requires standing over anyone with a report; the numbers usually make the argument on their own, which is far more persuasive than a manager's opinion.
Honest limits, because this page believes in them: analytics tells you what happened on the phones, not why, and not what was said — that's call recording, a separate feature with separate considerations. And a report nobody reads changes nothing. Our advice is to pick a monthly fifteen minutes, look at the same three numbers, and act on the worst one. Businesses that do this outperform businesses with far fancier dashboards that nobody opens.
Every call, written down.
- Transcript, summary and keywords on every recorded call
- Alerts emailed when a caller mentions a complaint, a cancellation or a competitor
- Search every conversation by name, number or word
Every call, written down.
Frequently asked questions
Can I see calls we missed and ring them back?
Yes — missed-call reports include the caller's number and time, so your team can return every one.
Is this real-time or end-of-day?
Both — live dashboards and wallboards for right now, plus historical reports for trends.
Can reports be sent automatically?
Yes — schedule daily, weekly or monthly summaries to any email addresses.
Do we need extra software?
No — analytics are built into your Telexico phone system's portal.
Want call analytics on your phones?
It's included with Telexico cloud phone systems — we'll set it up around how your business works.