Every call written down, the important ones flagged.
From the recording to the alert in your inbox: this is the sequence the platform runs on every call.
What it does, practically
Every inbound and outbound call is recorded automatically, stored securely in the cloud, and retrievable in seconds — by number, extension, date or direction. The three jobs it does daily: dispute resolution (the customer who insists they were quoted differently meets the recording, politely); coaching (your best closer's calls become the training library); and compliance — regulated firms from financial advisers to solicitors get retention rules, and recordings that survive staff turnover. Pause-and-resume handles card payments (PCI), and announcements tell callers they're recorded — configured once, forgotten thereafter.
The honest details
Retention is configurable — 30 days to 7 years — priced by storage, not per drama. Recordings belong to you, exportable any time (some providers hold them hostage at contract end; we think that's disgraceful). GDPR: recording business calls is lawful with legitimate interest and notification, and we set the announcement wording up as standard. It's a per-user toggle on our cloud systems, not a project. And once a call is recorded, AI call transcription can turn it into a searchable, speaker-labelled transcript with an automatic summary — so you can read a call in seconds and get alerted when key words are spoken.
Every call, written down.
- Transcript, summary and keywords on every recorded call
- Alerts emailed when a caller mentions a complaint, a cancellation or a competitor
- Search every conversation by name, number or word
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Every call, written down.
Frequently asked questions
Is call recording legal in the UK?
Yes, for legitimate business purposes with appropriate notification — which our standard announcements handle. Regulated activities may have specific retention requirements; we configure those with you.
Can I pause recording for card payments?
Yes — pause/resume keeps you PCI-friendly, either agent-triggered or automatic during payment steps.
Do recordings transfer if we ever leave?
Yes — they're your data and export is straightforward. Ask any provider this question before signing; the answer tells you a lot.