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Engineered, not resold

Quality monitoring that lifts every conversation.

Record, score and coach calls so standards rise across the team — with scorecards and dashboards that make performance visible.

ACDSkills-based routing
Live analytics
from £5Per agent, basic package
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Keep your numbers Managed switchover Real UK support

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AI keyword alerts in the Telexico portal: cancellations, competitor mentions, complaints
AI call intelligenceKeyword alerts on every recorded call: cancellations, competitor mentions and complaints, emailed as they happen.
What you receive

Every call written down, the important ones flagged.

From the recording to the alert in your inbox: this is the sequence the platform runs on every call.

The call is recordedInbound and outbound, on the phones you already useNothing to install
A transcript is writtenSpeaker by speaker, as the call happensSummary and talk-time added at the end
A watched word is spotted“Cancel”, a competitor, a complaint, a quote requestYour own keyword list
The right person is alertedEmail with the transcript and the moment it happenedWhile the caller is still reachable
Everything is searchableFind any conversation by name, number or wordReporting across the whole team
What's included

Everything to manage quality.

Call capture

Record inbound and outbound calls for review.

Scorecards

Score calls against your own criteria for consistency and compliance.

Dashboards

See agent and team trends at a glance.

Why it matters

More than ticking boxes.

Coaching

Use real calls to coach agents and raise standards.

Compliance

Evidence that scripts and obligations are being met.

Better CX

Spot what works and repeat it across the team.

Telexico, in use

Every call, written down.

  • Transcript, summary and keywords on every recorded call
  • Alerts emailed when a caller mentions a complaint, a cancellation or a competitor
  • Search every conversation by name, number or word
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AI call transcript in the Telexico portal with timeline and talk time

Every call, written down.

Common questions

Frequently asked questions

Can we score against our own criteria?

Yes — scorecards are built around your standards and compliance needs.

Does this include recording?

Yes — quality monitoring is built on call recording, with secure storage.

Can managers see live dashboards?

Yes — trends and scores are visible in real time.

Explore the cluster

More call & contact centre solutions

Call recording solutions

Record, store and retrieve calls.

Call centre phone systems

Part of the call & contact centre cluster.

Contact centre phone systems

Part of the call & contact centre cluster.

Cloud contact centre

Part of the call & contact centre cluster.

Call recording solutions

Part of the call & contact centre cluster.

Predictive dialler solutions

Part of the call & contact centre cluster.

Get started

Get a free, no-obligation quote.

Tell us your current setup and what's not working. We'll come back with a straight answer — what we'd change, what it costs, and whether it's even worth switching.

Call centre features
  • ACD & skills routing
  • Call queues & callbacks
  • IVR menus
  • Call recording
  • Live wallboards
  • Monitor & whisper
  • CRM integration
  • Agent softphones
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