What is a call centre phone system?

A cloud phone system built for handling high call volumes — with automatic call distribution (ACD), queues, IVR menus, call recording, live wallboards and supervisor tools — so calls reach the right agent and nothing is lost.

How much does a call centre phone system cost?

Standard agent licences start from £5/user/month basic, with full call-centre features (queues, recording, wallboards, CRM integration) scoped and quoted around your setup. No mid-contract price rises.

Can it do outbound as well as inbound?

Yes — it supports inbound support queues and outbound sales calling, with reporting on both.

Is it better than a dedicated contact-centre platform?

For most SME and mid-size operations, a managed call centre system is simpler and better value. For very large, omnichannel or heavily international contact centres, a specialist platform may suit — we'll advise honestly.

Engineered, not resold

Quality monitoring that lifts every conversation.

Record, score and coach calls so standards rise across the team — with scorecards and dashboards that make performance visible.

ACDSkills-based routing

📊Live analytics

from £5Per agent, basic package

⚡ Get a Quote ✨ Build my solution

📞 Keep your numbers 🛡 Managed switchover 🇬🇧 Real UK support

What's included

Everything to manage quality.

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Call capture

Record inbound and outbound calls for review.

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Scorecards

Score calls against your own criteria for consistency and compliance.

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Dashboards

See agent and team trends at a glance.

Why it matters

More than ticking boxes.

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Coaching

Use real calls to coach agents and raise standards.

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Compliance

Evidence that scripts and obligations are being met.

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Better CX

Spot what works and repeat it across the team.

Common questions

Frequently asked questions

Can we score against our own criteria?

Yes — scorecards are built around your standards and compliance needs.

Does this include recording?

Yes — quality monitoring is built on call recording, with secure storage.

Can managers see live dashboards?

Yes — trends and scores are visible in real time.

Explore the cluster

More call & contact centre solutions

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