Call Centre Phone Systems that handle every call.
Cloud call centre phone systems for UK inbound and outbound teams — intelligent call routing, queues, IVR, recording, live wallboards and CRM integration. Installed and supported by a real UK team, from £5/user/month.
From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
A proper call centre, without the complexity.
A call centre phone system routes high volumes of calls to the right agents, holds callers in queues with callbacks, and gives supervisors live wallboards, monitoring and recording. We build it on cloud VoIP so there's no on-site hardware, with CRM integration so agents see who's calling. It works for inbound support, outbound sales, or both.
For most SME and mid-size call centres this is exactly right. If you need a very large, omnichannel contact centre or heavy international, we'll tell you honestly when a specialist platform like 8x8 suits better — and when Telexico's managed, local approach wins.
Call centre pricing.
| Setup | Good for | From (ex VAT) |
|---|---|---|
| Basic VoIP | essential business calling, app-based | from £5/user/mo |
| Standard VoIP | full features, all-in | from £12.99/user/mo |
| VoIP + desk phones | offices & reception | from £19.99/user/mo |
| VoIP + AI receptionist | never miss a call, 24/7 | from £12.99/user + AI from £150/mo |
Starting prices, ex VAT, no mid-contract rises. Exact price depends on users and setup. Get a firm quote in 60 seconds →
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Scaling up or out?
A call centre is a step up from a standard VoIP phone system. For omnichannel and CRM-deep operations see contact centre phone systems; for multi-site scale see enterprise phone systems.
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Every seat, fully loaded.
Frequently asked questions
What is a call centre phone system?
A cloud phone system built for handling high call volumes — with automatic call distribution (ACD), queues, IVR menus, call recording, live wallboards and supervisor tools — so calls reach the right agent and nothing is lost.
How much does a call centre phone system cost?
Standard agent licences start from £5/user/month basic, with full call-centre features (queues, recording, wallboards, CRM integration) scoped and quoted around your setup. No mid-contract price rises.
Can it do outbound as well as inbound?
Yes — it supports inbound support queues and outbound sales calling, with reporting on both.
Is it better than a dedicated contact-centre platform?
For most SME and mid-size operations, a managed call centre system is simpler and better value. For very large, omnichannel or heavily international contact centres, a specialist platform may suit — we'll advise honestly.