Connectivity built for call centres.
Low-latency, resilient connectivity sized for concurrent VoIP across dozens or hundreds of agents — because a call centre lives or dies on its line.
Fibre to the building, managed to the desk.
Full fibre (FTTP) runs fibre all the way into your premises over the Openreach or CityFibre network. Telexico supplies the managed router, checks what each carrier can deliver at your postcode and keeps it monitored.
Need the same speed up as down, guaranteed? That is a dedicated leased line, on the next page of the range.
Concurrent calls change everything.
Concurrent capacity
Sized for many simultaneous calls, not a headline download figure.
QoS & low latency
Prioritised voice traffic for clear, stable calls under load.
Scales with seats
Add capacity as agent numbers grow.
Resilience as standard.
Failover
Second line or 4G/5G so a fault doesn't stop the floor.
Leased lines
Dedicated, uncontended bandwidth with a strict SLA.
One support line
We own the connectivity so you're never passed between carriers.
Built to stay up.
- Full fibre, SoGEA or a leased line, chosen from the survey
- Automatic 4G/5G failover available on every business set-up
- Monitored from the Telexico portal, supported by a named UK engineer
Fibre that stays up.
Frequently asked questions
Why can't we just use standard broadband?
A call centre runs many concurrent calls; without enough capacity and prioritised voice traffic, call quality drops under load. We size and prioritise the line for it.
Do you provide failover?
Yes — a second line or 4G/5G failover keeps the floor running.
Is a leased line worth it?
For larger or always-on operations, the guaranteed bandwidth and SLA usually are — we'll model it for you.
More call & contact centre solutions
Leased lines
Dedicated connectivity.
Business broadband
Our core broadband.
Call centre phone systems
Part of the call & contact centre cluster.
Contact centre phone systems
Part of the call & contact centre cluster.
Cloud contact centre
Part of the call & contact centre cluster.
Call recording solutions
Part of the call & contact centre cluster.
Get a free, no-obligation quote.
Tell us your current setup and what's not working. We'll come back with a straight answer — what we'd change, what it costs, and whether it's even worth switching.
- ACD & skills routing
- Call queues & callbacks
- IVR menus
- Call recording
- Live wallboards
- Monitor & whisper
- CRM integration
- Agent softphones