Call recording for quality and compliance.
Record, securely store and retrieve business calls for training, dispute resolution and compliance — built into your phone system and supported by our UK team.
Every call written down, the important ones flagged.
From the recording to the alert in your inbox: this is the sequence the platform runs on every call.
Recording done properly.
Automatic recording
Capture inbound and outbound calls automatically.
Secure storage
Stored securely with controlled access and retention.
Easy retrieval
Search and replay calls when you need them.
More than a nice-to-have.
Compliance
Support regulatory and policy requirements.
Training
Use real calls to coach and improve.
Dispute resolution
An accurate record when it's needed.
Every call, written down.
- Transcript, summary and keywords on every recorded call
- Alerts emailed when a caller mentions a complaint, a cancellation or a competitor
- Search every conversation by name, number or word
Every call, written down.
Frequently asked questions
Is call recording legal?
Yes, when handled correctly — we help you set retention and notification appropriately under UK rules.
Where are recordings stored?
Securely, with controlled access and a defined retention period.
Does it work with our phone system?
It's built into the cloud phone systems we supply.
The complete contact centre toolkit
Get a free, no-obligation quote.
Tell us your current setup and what's not working. We'll come back with a straight answer — what we'd change, what it costs, and whether it's even worth switching.
- ACD & skills routing
- Call queues & callbacks
- IVR menus
- Call recording
- Live wallboards
- Monitor & whisper
- CRM integration
- Agent softphones