Contact centre solutions.
Omnichannel cloud contact centre solutions — voice, email and chat in one place, with intelligent routing, recording and reporting, built and supported by Telexico.
From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
A complete contact centre.
Intelligent routing
Get every contact to the right agent first time, across channels.
Omnichannel
Voice, email and webchat handled in one platform.
Live reporting
Wallboards and reports on queues, wait times and performance.
Tools that lift service.
Call recording
Capture calls for quality and compliance.
Quality monitoring
Score and coach agents to raise standards.
Scales on demand
Add agents instantly for busy periods.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Every seat, fully loaded.
Frequently asked questions
Is it cloud-based?
Yes — fully cloud-delivered, so agents can work from anywhere.
Can it handle email and chat as well as calls?
Yes — it's omnichannel, bringing voice, email and chat together.
Can we scale for seasonal peaks?
Yes — add agents on demand with no hardware.