CityFibre · UK alt-network · Gigabit symmetric · UK install · Live support
Quality monitoring for contact centres.
Evaluate calls, score agents and coach your team to consistently better service — quality monitoring built into your Telexico contact centre.
Tailored around your business, not a fixed package.
Free infrastructure review — no obligation, no hard sell, no commodity pricing pressure.
Free review
Tailored to you
No obligation
UK
Based & managed
1
Bill & UK team
7
Day install
What you receive
Every call written down, the important ones flagged.
From the recording to the alert in your inbox: this is the sequence the platform runs on every call.
The call is recordedInbound and outbound, on the phones you already useNothing to install
A transcript is writtenSpeaker by speaker, as the call happensSummary and talk-time added at the end
A watched word is spotted“Cancel”, a competitor, a complaint, a quote requestYour own keyword list
The right person is alertedEmail with the transcript and the moment it happenedWhile the caller is still reachable
Everything is searchableFind any conversation by name, number or wordReporting across the whole team
Why it matters
You can't improve what you don't measure.
Score every interaction
Evaluate calls against your own quality criteria.
Coach effectively
Pinpoint what to improve, agent by agent.
Raise standards
Consistent monitoring lifts service over time.
How it works
Simple, structured, fair.
Built on call recording
Review real calls, not guesswork.
Scorecards
Consistent criteria across the team.
Reporting
Track quality trends over time.
Telexico, in use
Every call, written down.
- Transcript, summary and keywords on every recorded call
- Alerts emailed when a caller mentions a complaint, a cancellation or a competitor
- Search every conversation by name, number or word
Every call, written down.
Common questions
Frequently asked questions
Do we need call recording for this?
Yes — quality monitoring works from recorded calls, which we configure compliantly.
Can we set our own scoring criteria?
Yes — scorecards reflect what matters to your business.
Does it help with compliance?
Yes — monitoring supports both service quality and compliance.
Contact centre suite