CityFibre · UK alt-network · Gigabit symmetric · UK install · Live support
Quality monitoring for contact centres.
Evaluate calls, score agents and coach your team to consistently better service — quality monitoring built into your Telexico contact centre.
Tailored around your business, not a fixed package.
Free infrastructure review — no obligation, no hard sell, no commodity pricing pressure.
⚡ Free review
💬 Tailored to you
🔒 No obligation
UK
Based & managed
1
Bill & UK team
7
Day install
Why it matters
You can't improve what you don't measure.
Score every interaction
Evaluate calls against your own quality criteria.
Coach effectively
Pinpoint what to improve, agent by agent.
Raise standards
Consistent monitoring lifts service over time.
How it works
Simple, structured, fair.
Built on call recording
Review real calls, not guesswork.
Scorecards
Consistent criteria across the team.
Reporting
Track quality trends over time.
Common questions
Frequently asked questions
Do we need call recording for this?
Yes — quality monitoring works from recorded calls, which we configure compliantly.
Can we set our own scoring criteria?
Yes — scorecards reflect what matters to your business.
Does it help with compliance?
Yes — monitoring supports both service quality and compliance.
Contact centre suite
The complete contact centre toolkit
👋 Want help finding the right setup?
I can recommend connectivity, phones and AI in 30 seconds.
I can recommend connectivity, phones and AI in 30 seconds.
M