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Engineered, not resold

Cloud contact centre that scales with you.

A fully hosted cloud contact centre — voice, queues, skills-based routing, live wallboards, recording and analytics — with no on-site hardware and agents you can add or remove on demand.

ACDSkills-based routing
Live analytics
from £5Per agent, basic package
Get a Quote Build my solution Get the brochure
Keep your numbers Managed switchover Real UK support

Phone system design

Review my current setup

Tell us how many people, how many sites and what frustrates you about the current system. A UK engineer designs the call flow, picks the handsets and quotes it, with your numbers ported.

What do you need help with? (optional · pick any)

No hard sell·2-hour response, Mon–Fri·01902 427 427

Telexico handsets: Yealink and Grandstream desk phones, DECT and touch-screen models
The handsetsYealink and Grandstream desk phones, DECT and touch-screen models, pre-provisioned by Telexico and shipped ready to plug in.
What happens on a call

From the first ring to the recording.

The same cloud phone system routes every call the way your business works, then keeps a record of it.

A customer callsYour existing number, ported acrossLandline, mobile or a tracked campaign number
Auto attendant“Press 1 for sales, 2 for support”Opening hours, holidays and overflow rules
Ring group or queueRings the right people in the right orderPosition announcements and music on hold
Answered anywhereDesk phone: Yealink or Grandstream, pre-provisionedTelexico Mobile App: your extension on your mobileTelexico Web UC: the phone in a browser tab
Nothing lostUnanswered calls go to voicemail-to-emailEvery call recorded and searchable, with a CRM screen-pop
What's included

Everything a modern contact centre needs.

Skills-based routing

Send each contact to the right agent automatically.

Live wallboards

Real-time queues, agent status and SLAs on screen.

Recording & analytics

Record, review and report for quality and compliance.

Why cloud

Flexible by design.

No hardware

Hosted in the cloud — nothing to rack or maintain on site.

Scale on demand

Add agents for busy periods, remove them after.

Work anywhere

Agents in the office, at home or across sites.

Telexico, in use

Every seat, fully loaded.

  • Call recording, the Telexico Mobile App and Telexico Web UC included
  • Handsets pre-provisioned and shipped ready to plug in
  • Moves, adds and changes from the portal, no engineer visit
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Telexico Web UC: keypad, directory and call notes in the browser

Every seat, fully loaded.

Common questions

Frequently asked questions

How is this different to a phone system?

A contact centre adds queue management, routing, wallboards and reporting on top of calling.

Can agents work from home?

Yes — agents log in from anywhere with internet.

Do you support it?

Yes — hosted and supported by our UK team.

Where to next

Explore more

Call centre phone systems

The core call-centre page.

Contact centre phone systems

Omnichannel handling.

Cloud PBX

Hosted phone systems.

Call & contact centre

The complete call centre cluster

Call centre phone systems

Contact centre phone systems

Call recording solutions

Predictive dialler solutions

Quality monitoring

PCI-compliant call recording

Call centre broadband

AI call centre solutions

Get started

Get a free, no-obligation quote.

Tell us your current setup and what's not working. We'll come back with a straight answer — what we'd change, what it costs, and whether it's even worth switching.

Call centre features
  • ACD & skills routing
  • Call queues & callbacks
  • IVR menus
  • Call recording
  • Live wallboards
  • Monitor & whisper
  • CRM integration
  • Agent softphones
Chat on WhatsApp
Want help finding the right setup?
Tell us what you need — we’ll call you back within the hour.