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Engineered, not resold

AI for your call centre.

AI that deflects routine calls, assists agents in real time and routes intelligently — so your people spend their time where it counts.

ACDSkills-based routing
Live analytics
from £5Per agent, basic package
Get a Quote Build my solution Get the brochure
Keep your numbers Managed switchover Real UK support

Phone system design

Review my current setup

Tell us how many people, how many sites and what frustrates you about the current system. A UK engineer designs the call flow, picks the handsets and quotes it, with your numbers ported.

What do you need help with? (optional · pick any)

No hard sell·2-hour response, Mon–Fri·01902 427 427

Telexico handsets: Yealink and Grandstream desk phones, DECT and touch-screen models
The handsetsYealink and Grandstream desk phones, DECT and touch-screen models, pre-provisioned by Telexico and shipped ready to plug in.
What happens on a call

From the first ring to the recording.

The same cloud phone system routes every call the way your business works, then keeps a record of it.

A customer callsYour existing number, ported acrossLandline, mobile or a tracked campaign number
Auto attendant“Press 1 for sales, 2 for support”Opening hours, holidays and overflow rules
Ring group or queueRings the right people in the right orderPosition announcements and music on hold
Answered anywhereDesk phone: Yealink or Grandstream, pre-provisionedTelexico Mobile App: your extension on your mobileTelexico Web UC: the phone in a browser tab
Nothing lostUnanswered calls go to voicemail-to-emailEvery call recorded and searchable, with a CRM screen-pop
Where AI helps

Across the whole call.

Deflection

An AI front door handles routine enquiries before they hit the queue.

Agent assist

Live prompts and answers surfaced to agents mid-call.

Smart routing

Get each caller to the right skill first time.

After the call too

Less admin, better data.

Auto summaries

Calls summarised and logged automatically.

Insight

Spot themes across thousands of calls.

Human where it matters

AI clears the routine so agents handle the complex.

Telexico, in use

Every seat, fully loaded.

  • Call recording, the Telexico Mobile App and Telexico Web UC included
  • Handsets pre-provisioned and shipped ready to plug in
  • Moves, adds and changes from the portal, no engineer visit
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Telexico Web UC: keypad, directory and call notes in the browser

Every seat, fully loaded.

Common questions

Frequently asked questions

Will AI replace our agents?

No — it clears routine volume and assists agents so your team focuses on calls that need a human.

How does deflection work?

Our AI receptionist answers and resolves or routes simple enquiries before they reach the queue.

Can it work with our existing setup?

Yes — it layers onto the contact-centre platform we supply.

Explore the cluster

More call & contact centre solutions

AI receptionist

The AI front door.

Cloud contact centre

Omnichannel, hosted.

Call centre phone systems

Part of the call & contact centre cluster.

Contact centre phone systems

Part of the call & contact centre cluster.

Cloud contact centre

Part of the call & contact centre cluster.

Call recording solutions

Part of the call & contact centre cluster.

Get started

Get a free, no-obligation quote.

Tell us your current setup and what's not working. We'll come back with a straight answer — what we'd change, what it costs, and whether it's even worth switching.

Call centre features
  • ACD & skills routing
  • Call queues & callbacks
  • IVR menus
  • Call recording
  • Live wallboards
  • Monitor & whisper
  • CRM integration
  • Agent softphones
Chat on WhatsApp
Want help finding the right setup?
Tell us what you need — we’ll call you back within the hour.