8x8 vs Telexico, honestly.
8x8 is a powerful global UCaaS and contact-centre platform, strong on international calling. Telexico is a UK-local managed provider with engineers who install for you. They suit different businesses — here's a fair comparison, including when 8x8 is the better choice.
Providers are compared on what each publishes: list prices and the conditions attached to them, minimum terms and mid-contract rises, what the price includes (calls, set-up, porting, support hours), UK-based support, and whether failover is offered. Telexico’s own entries are our list prices. Where a provider has changed its terms since the date shown, the published source wins; tell us and we will correct it.
Compiled and reviewed by Mickey Mall, Director, Telexico Communications Ltd, Wolverhampton. Updated October 2026.
Both are capable cloud phone systems.
8x8 and Telexico both deliver cloud business phones — apps, desk phones, routing, queues, IVR — over the internet, and both are valid answers to the 2027 PSTN switch-off. 8x8 is one of the larger global unified-communications and contact-centre platforms, with a strong reliability record and genuine strength in international calling.
8x8 is built for global reach and contact-centre depth, and for large or international operations that's a real advantage. It's also a self-serve enterprise platform that, since around 2023, has moved to quote-only pricing — public per-user prices were largely removed.
The difference is the model: 8x8 is a self-serve global platform with sales-led pricing, while Telexico is a managed local service that installs, supports and right-sizes for you — with transparent pricing you can see before you talk to anyone.
Six things that aren't the same.
Both are strong cloud systems. The difference is pricing transparency, contract terms and how you're supported.
Pricing transparency
8x8: Moved to a sales-led, quote-only model — public per-user pricing was largely removed, and reviews report regulatory surcharges, setup fees and add-ons on top.
Telexico: Transparent pricing from £12.99/user/month all-in, published and quoted directly — no 'contact sales to find out the price'.
Contracts & exit
8x8: Commonly 12–36 month terms with a 90-day cancellation notice, and early-termination fees reported as the remaining balance or a per-user fee.
Telexico: Clear, reasonable terms with no 90-day-notice trap and exit explained upfront.
Support & onboarding
8x8: A self-serve global platform; support quality is reported as mixed, and you largely implement it yourself.
Telexico: UK engineers who survey, install, port numbers and train your team on-site, then support you via a named contact.
International vs local
8x8: Genuinely strong on international calling and contact-centre — its core advantage.
Telexico: UK-focused. If most of your calling is international or you run a large contact centre, we'll tell you 8x8 may suit better.
Right-sizing
8x8: Enterprise UCaaS/CCaaS feature depth — powerful, but more than many SMEs use.
Telexico: Right-sized to what you actually need, with the essentials included.
Beyond phones
8x8: Communications platform — voice, video, contact centre.
Telexico: Full stack — phones, broadband, leased lines, WiFi, CCTV and AI — one local provider, one bill.
What each typically costs in 2026.
8x8 moved to quote-only pricing, so public figures are scarce; the numbers below are indicative of historically reported UK tiers (Express to X-series). Always get a full written breakdown including setup, regulatory fees and exit terms.
Cloud phone (per user)
- 8x8: historically ~£10 (Express) to ~£32 (X4) per user, now quote-only; plus setup and regulatory surcharges.
- Telexico: from £12.99/user/month all-in, with no separate compliance/admin fees.
Contracts
- 8x8: commonly 12–36 months with a 90-day cancellation notice; early-termination can equal the remaining balance.
- Telexico: clear terms, no 90-day-notice trap, exit explained upfront.
Install, support & wider stack
- 8x8: self-serve platform; UC/contact-centre only.
- Telexico: on-site install and UK support included, plus broadband, WiFi, CCTV and AI.
8x8 is a genuinely strong platform, especially for international and contact-centre operations. For a typical UK SME the risks are quote-only pricing you can't easily compare, surprise fees, and a 90-day-notice contract — while you implement it yourself. Telexico is transparent, all-in and installed locally.
What it might cost — 5 vs 10 users.
Illustrative monthly figures to show the shape of the difference, not a quote. Confirm current prices with each provider — competitor pricing changes and some isn't publicly listed. Telexico figures are typical all-in ranges; your quote depends on users, features and term.
| Scenario | Competitor (illustrative) | Telexico (illustrative, all-in) |
|---|---|---|
| 5 users | ~£75–160/month depending on tier (quote-only), plus setup and regulatory fees. | from £90/month all-in |
| 10 users | ~£150–320/month across tiers, before add-ons. | from £170/month all-in |
8x8 is quote-only, so real totals are hard to see upfront and add fees on top. The Telexico figure is transparent and all-in.
When 8x8 is genuinely the right answer.
8x8 is the right call for plenty of organisations. Here's when it genuinely wins.
You make heavy international calls. 8x8's unlimited international calling to many countries is a real, money-saving advantage if global calling is core to your business.
You run a contact centre. 8x8's CCaaS depth — routing, analytics, omnichannel — is built for high-volume, agent-heavy operations in a way a standard SME phone system isn't.
You're a mid-market or global business (50–500+ staff). At that scale 8x8's platform and 99.999% SLA suit, and pricing becomes negotiable.
If you're a typical Wolverhampton SME wanting transparent all-in pricing, a contract you can read, and a local engineer who installs and supports it — that's the profile Telexico is built for.
Moving from 8x8 to Telexico.
We project-manage the whole switch. Here's exactly how the four things people worry about are handled.
Number porting
We port your existing numbers across to Telexico — they stay exactly the same. We submit the porting request, manage the dates, and keep your 8x8 service live until the port completes.
Downtime
None, done properly. We build and test your new system alongside your existing 8x8 service and only cut over once it's proven. Most switches complete in 7–14 working days.
Existing handsets
8x8 is largely app-based with standard SIP handset support; most handsets re-provision, and app users simply move to the Telexico app.
Contract exit
8x8 commonly runs 12–36 months with a 90-day cancellation notice — check both before porting. We check your end date first and tell you honestly whether to move now or wait — we won't push an exit that costs more than it saves.
Businesses switching to Telexico near you.
We're Wolverhampton-based with engineers across the West Midlands — and we serve businesses nationwide. Switching is the same wherever you are: numbers kept, a clean cutover, a named UK contact after.
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
What 8x8’s published terms say.
Quoted or closely paraphrased from 8x8’s own terms, prices and published pages on the dates shown, with a link under each point. Clauses change: read the version attached to your own order before relying on anything here.
Term and renewal
Subscriptions “automatically renew for successive Renewal Subscription Periods stated in the Order” unless a renewal is cancelled “by giving 8x8 forty-five days’ notice” (Service Agreement, 1 April 2024); the legacy UK terms used a 36-month initial term with 12-month renewals.
SourcePrice changes
“8x8 may increase Fees once every twelve months during a Subscription Period by a percentage up to the percentage increase in the Consumer Price Index during the prior twelve months.”
SourceEquipment
Purchase, extended payment plans or rentals under the “Flex Rental Program” (Service Agreement §9).
SourceSupport
“24 hours a day via web case, chat, and phone”, with an AI assistant as the first line; no UK-based support claim; no on-site installation.
SourceReviews
Trustpilot “8x8”: 2.8 out of 5 from 625 reviews. A single global platform spanning phone, contact centre and APIs, in the UK since 2004.
SourceThe notice window is the whole game.
Cancel the renewal with at least 45 days’ notice before the subscription period ends, or it renews for the period stated on the order. Numbers port out normally; tell us the end date.
Tell us your end date →Months away? The date goes into the director’s diary and we come back before the window closes, with a written quote to compare against the renewal.
Four things that are the same on every Telexico agreement.
Rolling 30-day terms, or 12 months where handsets are included; the term and the notice period are written on the first page of the proposal. There is no automatic renewal clause: when a term ends you stay on 30-day rolling, nothing re-ties you for another year.
The per-user price you sign is the price for the term. There is no April uplift clause in a Telexico agreement.
Numbers port across on an agreed date, the new system runs alongside the old one until it is tested, and nothing is switched off early.
A named engineer and account manager from Wolverhampton, a WhatsApp group for your team, and a UK phone line answered by people who know your sites.
Trustpilot score shown for 8x8: 2.8 out of 5 from 625 reviews on 14 October 2026 (Trustpilot). Telexico is a competitor; judge the points above on the documents linked, not on us.
Sources for this section
Frequently asked questions
Is Telexico cheaper than 8x8?
Hard to compare directly, because 8x8 moved to quote-only pricing. Historically its tiers ran roughly £10–32/user, plus setup and regulatory surcharges. Telexico is transparent from £12.99/user all-in. For a typical SME, Telexico is usually clearer and often cheaper once 8x8's add-ons and fees are included; for international-heavy or contact-centre operations, 8x8's value can be real.
Why is 8x8's pricing hard to find?
Around 2023, 8x8 moved most pricing behind 'contact sales', so per-user prices are no longer clearly published. That suits large negotiated deals but makes budgeting harder for SMEs. Telexico publishes and quotes transparently.
What's the 90-day notice about?
8x8 contracts commonly require a 90-day cancellation notice and run 12–36 months, with early-termination fees reported as the remaining balance. Always check your notice period and end date before committing. Telexico's terms are plainer with no 90-day-notice trap.
Can Telexico migrate me from 8x8?
Yes. We review your current setup and contract first — including your notice period — then port your numbers and set up handsets or apps — nothing switches until the new line is live —. App users simply move to the Telexico app.
Do I need 8x8 for international calling?
If a large share of your calls are international, 8x8's unlimited international plans are genuinely strong and we'll say so. If your calling is mostly UK, you're likely paying for reach you don't use — Telexico right-sizes that.
Is Telexico local?
Yes — Wolverhampton-based, engineers across the city daily, named local contact. 8x8 is a self-serve global platform.