The booking call and the WiFi review
Two moments define a hotel's communications. The first is the booking call — direct bookings carry no OTA commission, so every answered call protects margin; queues, front-desk handsets and an AI receptionist covering nights and checkout-rush mean the phone converts around the clock. The second is the stay itself, where WiFi is now the most-complained-about amenity in hospitality: coverage must reach every room (a survey-designed access-point plan, not a router behind reception), and the guest network should work for the guest and the hotel at once — branded portal, seamless sign-in, and review routing that catches satisfied guests at checkout while the experience is fresh. Behind it all: payments, PMS and key systems on their own protected networks.
The complete stack for hotels
| Service | What it does for you |
|---|---|
| Business broadband | Reliable connectivity for your systems and payments, with 4G failover so a line fault never stops you trading. |
| Phone systems | Direct bookings answered around the clock — front desk, back office and rooms on one system, with night routing that never loses a reservation. |
| AI receptionist | Covers the 11pm booking call and the checkout-rush overflow — availability questions, booking capture and messages, every hour of the year. |
| Business WiFi | Every-room coverage designed from a survey, a branded guest portal, and review routing at checkout — with PMS and payments safely segregated. |
| CCTV | HD coverage of the places that matter, viewable from your phone, professionally installed. |
| Business mobiles | SIMs on every major network, shared data, one clear bill for the whole team. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Frequently asked questions
Can WiFi genuinely cover every room?
Yes — with a proper survey and access-point design rather than guesswork. Thick walls and long corridors are engineering problems with known solutions; we design for the building you actually have.
How does review routing at checkout work?
Guests on your WiFi receive a well-timed prompt; happy ones route to Google or TripAdvisor while dissatisfied feedback comes privately to the manager first — protecting the rating while surfacing problems.
Can the AI receptionist check availability?
It answers from the availability you give it access to, captures booking details and confirms by text — and hands complex requests to your team with a full summary.
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