AI receptionist for UK hotels.24/7 reception cover, every call answered.
Hotel reception is the front line. But night porters can't be everywhere, busy lobbies push phones to voicemail, and direct bookings get lost to OTAs. Our AI receptionist handles every call 24/7 — bookings, enquiries, room service, late check-in requests — in your hotel's voice, with full PMS integration.
What we hear every week.
The frustrations behind why businesses search for ai receptionist for hotels in the first place. If any of these feel familiar, the fix is straightforward.
"Front desk can't always answer the phone."
Check-in queue at 4pm, group arrival, taxi unloading — phone rings, voicemail picks up. Direct booking lost to Booking.com, which charges you 18% commission.
"Night porter can't take complex enquiries."
After 11pm, a single staff member covers everything. Booking enquiries, restaurant queries, late-arrival check-ins — calls drop or rush through.
"OTAs eat our direct booking margin."
Every call that goes to voicemail is potentially a guest who books via Booking.com or Expedia instead. 15-25% commission per booking compounds fast.
"International guests struggle with phone bookings."
Tourist hotels, conference hotels, city-centre properties — many callers don't have native English. Reception under pressure can't always slow down enough.
How AI receptionist works for a hotel.
We train the AI on your specific property: room types, rates structure, breakfast and restaurant policy, check-in/out times, parking, wedding and event capability, and your PMS (Opera, Mews, Cloudbeds, RoomRaccoon, Little Hotelier, StayNTouch). It handles direct bookings, captures guest details, answers OTA-vs-direct rate questions, takes restaurant bookings, manages late check-in requests, and routes to night staff or duty manager for anything urgent. Multilingual options for tourist-heavy properties.
The Telexico approach to ai receptionist for hotels.
Six things our customers consistently tell us matter.
PMS integration
Opera, Mews, Cloudbeds, Little Hotelier, RoomRaccoon, StayNTouch. Real-time availability, instant booking confirmation, guest record handling.
Direct booking capture
Every direct call becomes a direct booking, not an OTA loss. Even at 5% commission saved, payback is fast for most hotels.
24/7 cover, including overnight
Night porter focuses on physical guest needs. AI handles every call. Both work as one team.
Multilingual capability
English plus French, German, Spanish, Italian, Polish, Mandarin available. Important for tourist destinations, business hotels, conference properties.
Restaurant and bar bookings
Hotel restaurants, in-house bars, breakfast bookings — handled alongside room reservations. One AI, multiple booking flows.
Escalates when humans needed
Complaints, complex events, weddings, group enquiries — escalated to duty manager via SMS instantly. Guest never feels stuck.
Built around your hotel.
Independent boutique, business hotel, country house, conference venue — they have different needs. The AI is trained on your specific property, your rates, your unique selling points, your wedding and event policies, your booking system. 14-day trial on a separate test number before going live on your main number.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
30-room boutique hotel
AI handles all direct bookings + after-hours enquiries + restaurant bookings. Reception freed during peak check-in. Direct-booking ratio up 8-15% typical.
100-room business hotel
AI handles overflow during peak times, full overnight cover, plus integration with corporate booking accounts. Manager dashboard for call analytics.
Wedding venue / event hotel
AI handles wedding date enquiries with structured qualification, captures budget, numbers, date and escalates to events team for callback within a defined window.
Hospitality-grade reliability, UK support.
We work with hotels from independent boutique properties to multi-site groups across the UK. Setup live in 7-10 days, multilingual options where needed, full PMS integration. When something needs attention, you reach the UK engineering team that set you up. 14-day trial so you can hear it handling real calls before commitment.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
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Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Frequently asked questions
Will it integrate with our PMS?
Opera, Mews, Cloudbeds, Little Hotelier, RoomRaccoon, StayNTouch and most other UK hotel PMS platforms supported. Real-time availability check, automated booking confirmation, guest record creation. Custom integrations possible.
How does it handle rate questions?
Trained on your rate structure (BAR, member rates, package rates, corporate rates). For complex multi-night or group quotes, it captures details and escalates to revenue management for callback.
What about OTA rate parity?
Configurable. Most hotels train the AI to confirm OTA rates if asked, then explain the direct-booking benefits (flexible cancellation, room upgrade priority, loyalty points, lower rate). The AI doesn't lie — it converts honestly.
Can it handle weddings and events?
Yes — it qualifies the enquiry (date, numbers, budget range, type of event), captures contact details and escalates to your events coordinator. Doesn't try to book complex events itself — that's a human conversation.
What languages does it support?
English, French, German, Spanish, Italian, Polish, Mandarin and others available. We add languages based on your guest mix. The same AI can switch between languages within a conversation if needed.
What happens overnight?
AI handles all overnight calls — bookings, enquiries, urgent requests. For genuine emergencies (security, medical) it escalates to the night porter or duty manager via SMS within seconds. Late check-in requests are captured and notified to night staff.
Can we trial it before committing?
Yes — 14-day trial on a separate test number. Route your overflow or after-hours line to it and hear it handling real calls. No commitment to switch your main number until you're confident.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.