Connectivity for UK hotels.
Guest WiFi that actually works in every room, PMS-integrated login, conference WiFi that handles 100+ delegates, phone systems for guest experience, and the back-of-house connectivity that runs reservations, housekeeping and F and B.
What we hear every week.
The frustrations behind why businesses search for connectivity for uk hotels in the first place. If any of these feel familiar, the fix is straightforward.
In-room WiFi dead spots
Top floor, end-of-corridor, behind-the-lift rooms — recurring guest complaints in reviews. Hard to fix without proper site survey and density-driven access point design.
Conference WiFi collapses under load
Conference suite designed for 10 staff WiFi but used for 100-delegate events. WiFi falls over, sales lose repeat bookings, conference business suffers.
No PMS integration on guest WiFi
Single shared password on printed cards, no per-guest tracking, no automatic disconnect at check-out, no opportunity for branded experience or marketing capture.
Hotel phones from the 1990s
Legacy hotel phone systems with no modern features — no PMS integration, no call recording, no analytics, expensive maintenance contract on kit nobody supports anymore.
Hotel connectivity, end-to-end
Hotel connectivity covers multiple distinct domains: guest WiFi (high-density, room-by-room, public spaces, conference); operational WiFi (housekeeping, F and B, back-of-house); guest-facing phones (in-room calls, wake-up, PMS integration); business voice (reception, sales, admin); conference and event infrastructure (high-density WiFi, video conferencing, AV integration). Telexico designs and delivers all of these as one integrated managed service, with PMS integration tying guest WiFi to room number, captive portal branded to the hotel, and call recording compliant with hospitality industry standards.
The Telexico approach to connectivity for uk hotels.
Six things our customers consistently tell us matter.
Room-by-room site survey
Every room surveyed for coverage — design ensures every guest has signal that works.
PMS integration
Guest WiFi login via room number plus surname from Opera, Mews, Cloudbeds, RoomRaccoon — per-room identification, auto-disconnect at check-out.
Conference WiFi designed for events
High-density access points designed for 100+ simultaneous delegates with proper load-balancing — no WiFi collapse during conferences.
Branded captive portal
Hotel logo, brand colours, welcome message, optional marketing opt-in — feels like part of the hotel experience.
Hotel phone systems integrated with PMS
In-room phones with PMS guest data, wake-up calls, room-charge logging, call accounting — full hotel-grade telephony.
UK install and support
Wolverhampton-based engineers; UK support; hospitality-aware change requests handled fast.
Built for the realities of running a hotel
Hotels have multi-domain connectivity needs that office-style approaches don't fit. Guest experience, operational efficiency, conference revenue and compliance all depend on different aspects of the network. We design around all of them together — and the hotel general manager doesn't have to coordinate between five vendors to make it work.
How it works for businesses like yours.
Three real-world setups we deliver across the UK.
Independent UK hotels (50-200 rooms)
Owner-operated or small-group hotels needing premium guest WiFi and modern phone systems without head-office IT support.
Hotels with conference and event business
Conference suite is significant revenue driver — WiFi reliability during events is competitive advantage.
Hotel groups consolidating across estates
Multiple hotels each with their own legacy infrastructure — opportunity to consolidate onto unified Telexico managed service.
Why UK hotels pick Telexico
We deliver every layer of hotel connectivity — guest WiFi, operational WiFi, voice, PMS integration, conference infrastructure — as one managed service. The hotel GM gets one number to call, one named UK account manager, one consolidated bill. The substance is operational integration; the differentiator is doing it without head-office IT departments to coordinate it.
What you actually get from Telexico.
Honest about scope. No aggressive sales tactics, no surprise renewal jumps, no tier-1 call-centre triage. Real UK engineers, transparent pricing, one provider relationship across the stack.
UK-based provider
Wolverhampton-headquartered. Engineers cover the West Midlands daily; UK-wide install via our partner network. Real UK engineer support, UK data residency, UK contractual relationship — not US-routed SaaS.
Real engineer support
When you call Telexico, you reach someone who can actually fix things. Response SLA backed by real engineering capacity rather than call-centre headcount. Named account manager for ongoing customers.
Free infrastructure review
Every engagement starts with a no-obligation audit of your current setup. Honest recommendation — sometimes that's "stay with your current provider after negotiation." We'd rather be honest than oversell.
Transparent pricing
What you sign for is what you pay — including renewal. No teaser pricing that jumps 30-100% at year two. No mid-contract CPI shock. Predictable multi-year cost from day one.
One provider, one platform
Broadband, hosted VoIP, business WiFi, AI Receptionist, 4G/5G failover, CCTV consolidated onto one Telexico relationship. Single bill, single support number, single engineer when something needs attention.
Migration project-managed
Switching to Telexico isn't DIY. We handle contract audit, notice timing, ordering, parallel running, cutover, old-provider close-out. Customer-visible disruption typically measured in minutes.
Tailored around your business.
Tell us what you have now and what's frustrating you. We'll come back with a tailored review of where we can simplify, consolidate or improve it — no fixed-package pressure, no hard sell.
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Free infrastructure review
Send us your current setup. We'll review what you have, what you pay, and where we can simplify.
Frequently asked questions
How does guest WiFi PMS integration work?
Guest checks in; PMS sends room and guest data to the captive portal; guest enters room number plus surname on the WiFi login; access granted for the duration of the stay; auto-disconnect at check-out. We integrate with Opera, Mews, Cloudbeds, RoomRaccoon and most major UK hotel PMS platforms.
How many access points does a hotel need?
Depends entirely on the building and design. Roughly one access point per 3-6 rooms in standard areas, denser in high-demand areas (suites, executive floors), plus dedicated coverage for public areas and conference. Site survey is the basis; generic ratios usually under-spec.
What about conference WiFi specifically?
Designed separately because demands are different — 100+ simultaneous devices in a small space, high bandwidth, business-critical for the event. Multiple high-density access points with proper load-balancing handle it. Sales team can quote confident WiFi to conference clients.
Can you handle hotel phone systems?
Yes — hotel-grade phone systems with PMS integration, wake-up calls, room-charge logging, call accounting. Replaces legacy Mitel, Avaya, Panasonic kit with modern cloud platform. Patient migration so guest service isn't disrupted.
What about staff and back-of-house?
Operational WiFi on separate VLANs — housekeeping, F and B, maintenance, security. Plus business voice for reception, sales and admin. All on the same managed infrastructure as guest connectivity but properly segregated.
How does the install work without disrupting guest stays?
Phased rollout, floor by floor or wing by wing. Limited number of rooms taken out of service at any time. Cable runs typically use existing risers and corridors. Most installs we do don't require full closure or significant room reduction.
Can you do hotel groups across multiple sites?
Yes — consistent infrastructure, central management, unified reporting across the group. Each new hotel acquired or opened can be brought onto the managed service in 4-8 weeks. Single named UK account manager for the group.
Apply this to your business?
Reading the guide is one thing; applying it to your specific operation is another. Send us your current setup — we'll review what you have, what fits, and where to start. No hard sell, no fixed-package pressure.