Providers are compared on what each publishes: list prices and the conditions attached to them, minimum terms and mid-contract rises, what the price includes (calls, set-up, porting, support hours), UK-based support, and whether failover is offered. Telexico’s own entries are our list prices. Where a provider has changed its terms since the date shown, the published source wins; tell us and we will correct it.
Compiled and reviewed by Mickey Mall, Director, Telexico Communications Ltd, Wolverhampton. Updated October 2026.
| Feature | AI Receptionist | Traditional Receptionist |
|---|---|---|
| Availability | 24/7/365 — never off sick, never on lunch. | Working hours only. |
| Cost | A small monthly fee. | A full salary plus overheads. |
| Call capacity | Handles unlimited calls at once. | One call at a time. |
| Consistency | Same professional greeting every time. | Varies with mood and workload. |
| Complex queries | Great at routing, booking, FAQs. | Better at nuanced, sensitive conversations. |
| Setup | Live in days, no recruitment. | Recruit, train, manage. |
| Best for | After-hours, overflow, never missing a lead. | High-touch, relationship-led reception. |
Choose AI Receptionist if…
- You're missing calls (and leads) out of hours
- Call volumes spike and overflow
- You want 24/7 cover without another salary
Choose Traditional Receptionist if…
- Every call needs a nuanced human touch
- Front-of-house presence is part of the brand
- Volumes are low and always within hours
Our verdict
It isn't really either/or. The businesses that win use an AI receptionist to catch every call your team can't — after hours, at lunch, during a rush — so no lead ever hits voicemail, while people handle the conversations that need a human. That combination captures more work for less cost. We'll set the AI up around how you already work.
Frequently asked questions
Can an AI receptionist really replace a person?
For answering, qualifying, routing and booking — yes, and around the clock. For sensitive, nuanced conversations, a human still shines. Most businesses use both.
How much does an AI receptionist cost?
A small monthly fee — far less than a salary — and it handles unlimited simultaneous calls. We'll quote based on your call volume.
Will callers know it's AI?
It's natural and professional. It's built to help fast and hand over to your team whenever a call needs a person.
How long does setup take?
Usually days. We configure it around your services, hours and booking process — no recruitment or training required.
Not sure which is right for you?
Tell us how your business works and we'll recommend the best fit — no hard sell, honest UK advice.
Already with another provider? Send us your bill for a free review →