Avaya vs Telexico, honestly.
Avaya is an enterprise telephony pioneer — legacy on-premise systems plus Avaya Cloud Office. Telexico is a modern, managed, local provider built for SMEs. They suit very different businesses — here's a fair comparison, including when Avaya is the better choice.
Both deliver business phone systems.
Avaya and Telexico both deliver business phone systems and unified communications. Avaya is a long-established pioneer, with deep enterprise voice quality, strong call routing and omnichannel contact-centre tools — genuinely powerful at large scale.
Avaya today is a hybrid mix: legacy on-premise systems (such as Aura and IP Office) alongside Avaya Cloud Office (its cloud phone product) and the Avaya Experience Platform for contact centres. That breadth suits large enterprises with existing Avaya estates.
The difference is fit and simplicity. Avaya is built for enterprise scale and complexity; Telexico is a modern, managed, local service right-sized for SMEs — installed and supported for you, without the deployment complexity.
Six things that aren't the same.
Both are capable. The difference is complexity, fit for SMEs, and total cost.
Complexity
Avaya: Deployment complexity is the most common complaint in reviews; customisation often needs specialist knowledge, and some report difficult porting and setup.
Telexico: Simple and managed — we design, install and configure it for you, with no specialist team required on your side.
Who it's built for
Avaya: Calibrated for large enterprises and complex contact centres, with on-prem/hybrid options at scale.
Telexico: Built for SMEs (roughly 5–200 staff) that want a capable system without enterprise complexity or cost.
Cost & add-ons
Avaya: Avaya Cloud Office runs roughly £20–40/user with add-ons on top; on-premise carries hardware, maintenance and upgrade costs.
Telexico: From £15/user/month all-in, with the essentials included.
Vendor considerations
Avaya: Avaya has been through financial restructuring (Chapter 11) twice in recent years, which some reviewers factor into long-term planning.
Telexico: A focused, stable UK provider with a local team you can actually reach.
Support & local
Avaya: Enterprise and partner-led; setup and support can be complex.
Telexico: A named UK contact and Wolverhampton engineers who install and support on-site.
Beyond phones
Avaya: Telephony and contact-centre focused.
Telexico: Full stack — phones, broadband, leased lines, WiFi, CCTV and AI — one local provider, one bill.
What each typically costs in 2026.
Indicative figures at the time of writing (2026). Avaya pricing varies widely between Cloud Office and on-premise, and add-ons change the total. Always get a full written breakdown.
Cloud phone (per user)
- Avaya Cloud Office: roughly £20–40/user across tiers, with add-ons on top; volume discounts at scale.
- Telexico: from £15/user/month all-in, with standard features included.
On-premise
- Avaya (Aura / IP Office): upfront hardware plus ongoing maintenance, upgrades and specialist support.
- Telexico: cloud-based, no on-prem hardware to buy or maintain.
Beyond phones
- Avaya: telephony and contact-centre.
- Telexico: phones, broadband, WiFi, CCTV and AI on one bill.
Avaya's enterprise depth is real, and for a large organisation with an existing Avaya estate it can be the right call. For an SME, the risks are deployment complexity, add-on costs and a platform built for far larger operations. Telexico is simple, managed, all-in and local.
What it might cost — 5 vs 10 users.
Illustrative monthly figures to show the shape of the difference, not a quote. Confirm current prices with each provider — competitor pricing changes and some isn't publicly listed. Telexico figures are typical all-in ranges; your quote depends on users, features and term.
| Scenario | Competitor (illustrative) | Telexico (illustrative, all-in) |
|---|---|---|
| 5 users | Cloud Office ~£80–160/month plus add-ons; on-prem carries upfront hardware. | from £90/month all-in |
| 10 users | ~£160–320/month plus add-ons; deployment often needs a specialist. | from £170/month all-in |
Avaya is enterprise-grade and priced/structured for scale. For an SME the Telexico figure is simpler and all-in.
When Avaya is genuinely the right answer.
Avaya is the right answer for plenty of large organisations. Here's when it genuinely wins.
You're a large enterprise with an existing Avaya estate. If you've invested in Avaya hardware and processes, staying within the Avaya ecosystem (hybrid or Cloud Office) can make sense.
You run a complex or regulated contact centre. Avaya's contact-centre platform, routing and omnichannel depth are built for large, demanding operations.
You need on-premise or hybrid control at scale. Industries like finance, healthcare and manufacturing sometimes require on-prem control that Avaya provides.
If you're an SME that wants a simple, modern, managed phone system — installed and supported locally, all-in, without enterprise complexity — that's exactly what Telexico is built for.
Moving from Avaya to Telexico.
We project-manage the whole switch. Here's exactly how the four things people worry about are handled.
Number porting
We port your existing numbers across to Telexico — they stay exactly the same. We submit the porting request, manage the dates, and keep your Avaya service live until the port completes.
Downtime
None, done properly. We build and test your new system alongside your existing Avaya service and only cut over once it's proven. Most switches complete in 7–14 working days.
Existing handsets
Avaya on-premise handsets are often proprietary and may not transfer — we supply standard SIP handsets. Avaya Cloud Office uses standard SIP/app, which re-provisions.
Contract exit
Avaya on-prem is owned hardware; Cloud Office runs on contracts via its platform — check your term before switching. We check your end date first and tell you honestly whether to move now or wait — we won't push an exit that costs more than it saves.
Businesses switching to Telexico near you.
We're Wolverhampton-based with engineers across the West Midlands — and we serve businesses nationwide. Switching is the same wherever you are: numbers kept, no downtime, a named UK contact after.
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Frequently asked questions
Is Telexico cheaper than Avaya?
For an SME, usually yes. Avaya Cloud Office runs roughly £20–40/user with add-ons, and on-premise Avaya carries hardware and maintenance costs. Telexico is from £15/user all-in. For large enterprises with existing Avaya estates the economics differ, but for SMEs Telexico is typically simpler and cheaper.
Is Avaya being discontinued?
No — Avaya continues to operate, offering on-premise systems, Avaya Cloud Office and contact-centre products. It has been through financial restructuring (Chapter 11) twice in recent years, which some businesses weigh up when planning long-term. We'd give you a straight view based on your situation.
Can Telexico replace an old Avaya phone system?
Yes — modernising from ageing on-premise Avaya is a common move. We'd assess your setup, supply standard handsets (Avaya on-prem handsets are often proprietary and may not transfer), port your numbers and cut over with no downtime.
Why do SMEs move off Avaya?
Usually complexity and cost — Avaya is built for enterprise scale, so for a smaller business it can feel heavy and expensive, with deployment and customisation needing specialists. Telexico is right-sized, managed and local. For large enterprises, Avaya's depth can genuinely be worth it.
Will I keep my numbers moving from Avaya?
Yes. We port your existing numbers and keep your current service live until the new one is proven, so there's no downtime.
Is Telexico local?
Yes — Wolverhampton-based, engineers across the city daily, named local contact.