Daisy alternative: what to check before you renew.
Daisy Communications became part of O2 Daisy in August 2025 and its latest terms are issued as “Daisy Communications Limited trading as O2 Business”. If you are weighing a renewal or looking for an alternative to Daisy, this page sets out the published terms, who Daisy genuinely suits, and where a managed local provider differs.
Providers are compared on what each publishes: list prices and the conditions attached to them, minimum terms and mid-contract rises, what the price includes (calls, set-up, porting, support hours), UK-based support, and whether failover is offered. Telexico’s own entries are our list prices. Where a provider has changed its terms since the date shown, the published source wins; tell us and we will correct it.
Compiled and reviewed by Mickey Mall, Director, Telexico Communications Ltd, Wolverhampton. Updated October 2026.
Daisy Communications (O2 Daisy) in 2026.
Daisy was founded in Nelson, Lancashire in 2001 and bought XLN Telecom in 2022. On 4 August 2025 Daisy Group merged with Virgin Media O2 Business to form O2 Daisy (VMO2 70%, Daisy 30%), with existing brands continuing “during the integration phase”. Daisy’s June 2026 terms carry a Reading registered office and its online shop now redirects to O2 Business.
To SMEs it sells Daisy Hosted Voice (a BroadSoft-based platform originally launched with BT Wholesale), a VoIP service that runs on Gamma’s network, HiHi4 handsets, Teams Direct Routing, broadband aggregated from TalkTalk, BT and Virgin, Ethernet leased lines, O2 and Vodafone business mobile, and IT services. The website claims around 185,000 business customers.
What to check in a Daisy contract.
Taken from Daisy’s own published terms and prices on the dates shown. Clauses change; read the version attached to your order.
Automatic 12-month rollover
Daisy’s fixed-services terms (June 2026) state that after the Minimum Term the contract “will renew automatically for a further period of twelve months (a ‘Rollover Period’)”. Notice must be given “not less than 90 days prior to the end of” the term; micro and small enterprises get a 30-day notice period.
CPI + 3.9% every April
Daisy’s price information page sets out an annual adjustment each April “in line with the annual Consumer Price Index (CPI) increase” plus “an additional 3.9%”, with larger fixed uplifts on some products such as maintenance and hosting. Micro and small business contracts signed from 17 January 2025 rise by a fixed sum instead.
Handsets stay Daisy’s
Under the mobile and equipment terms “the Company (or its Assignee) shall be the owner of the Equipment”, and the equipment charge remains payable “even if the Equipment cannot be used for any reason whatsoever”.
Mobile: 24 months, then indefinite
Mobile services carry “a minimum term of twenty-four (24) months”, continue indefinitely afterwards and need “not less than ninety (90) days’ prior written notice” (30 days for micro and small SIM-only customers). Termination charges are the remaining charges plus any funding costs.
Integration uncertainty
With Daisy brands moving under O2 Business, ask in writing which entity you are contracting with, whose terms apply at renewal, and whether your platform (Daisy Hosted Voice, HiHi) is the one O2 Daisy will keep investing in.
Daisy and Telexico, on the points that decide it.
Telexico is a competitor, so judge this table on the facts in it: the Daisy column is from its published documents, the Telexico column from how we actually contract.
| What matters | Daisy | Telexico |
|---|---|---|
| Contract term and notice | Minimum term per order; auto-renews for 12 months; 90 days’ notice (30 for small businesses) | Rolling 30-day terms available, or 12 months where handsets are included; the term and notice period written on the first page of the proposal |
| Price rises | CPI + 3.9% each April on most products | No mid-contract price rises |
| Leaving early | Remaining charges to end of term plus funding costs (mobile terms); fixed-line formula not published | Discussed openly before you sign; we plan switches around existing end dates |
| Handsets and equipment | Rented; remain Daisy’s property | Standard SIP handsets you are not locked to; on 12-month terms they are included and become yours |
| Who supports you | Claims 24/7/365 UK-based support; direct and partner channel | A named UK engineer; the person who set you up answers |
| Installation | National; partner-led | On-site from Wolverhampton across the Midlands; UK partner engineers elsewhere |
| What sits on one bill | Fixed, mobile (O2/Vodafone) and IT under one group | Phones, full fibre or leased line, WiFi, 4G/5G failover, CCTV and AI on one bill |
| Published price | Quote only | One per-user price per month quoted in writing before you sign, UK calls included; set-up and number porting free |
Swipe the table sideways on a phone.
Who Daisy suits, and when to stay.
Who Daisy genuinely suits
Daisy suits multi-site businesses that want fixed lines, O2 mobile fleets and IT from one large group, and that are comfortable with a national account structure. Its Trustpilot profile stood at 4.7 from over 24,000 reviews on 7 October 2026, which is strong for a company of its size.
Why people look elsewhere
The reasons people search for a Daisy alternative are structural rather than about call quality: the 12-month rollover with a 90-day notice window, CPI + 3.9% uplifts, rented handsets, and the question of what the O2 Daisy integration means for their contract and platform.
When to stay put
If you are mid-term with a Daisy Hosted Voice system that works and your renewal is more than six months away, the sensible move is to diarise the notice window now, ask for the current terms in writing, and compare properly ninety days out.
The main alternatives to Daisy in 2026.
Each suits a different kind of business. Ours is first; we have said plainly who the others are for.
Telexico: managed and local
A fully managed hosted phone system with the Telexico Mobile App, Web UC and standard desk phones, one per-user price quoted in writing, rolling 30-day terms available, no mid-contract price rises, your numbers ported, and a named UK engineer. Add full fibre or a leased line, WiFi, 4G/5G failover, CCTV and AI call answering on the same bill.
Gamma Horizon through a good partner
A solid hosted platform if you find a responsive reseller; many of the suppliers on this page sell it. You are still dealing through a partner, so judge the partner, not the platform.
RingCentral or 8x8
Enterprise cloud platforms with deep contact-centre tooling. Best for larger or international operations; more than most UK SMEs need.
Microsoft Teams Phone
Sensible if your business already lives in Microsoft 365. Telexico can supply Teams calling too, so this is not an either/or.
Self-service VoIP (bOnline, Yay.com)
Cheap and quick for a micro business happy to set everything up itself, with no on-site install or local support.
3CX, self-hosted or managed
A software PBX that is inexpensive at scale if you have IT to run it, or a partner such as Telexico to manage it for you.
How the switch from Daisy works.
1. Review
Send your Daisy bill and the terms or renewal you have been offered. We list your numbers, users and end dates, and tell you what we would change, what it costs and whether staying is the better move.
2. Build alongside
We configure the new system, ship desk phones and set up the Telexico Mobile App while Daisy keeps running. Nothing is switched off early.
3. Port and cut over
Your numbers port on an agreed date, usually one to three weeks from authorisation, with both systems tested side by side. Your named engineer stays with you afterwards.
The services behind the comparison.
Business phone systems
Hosted cloud calling with the Telexico Mobile App, Web UC and desk phones.
AI call intelligence
Every call transcribed, summarised and flagged for complaints and opportunities.
Business broadband and full fibre
The connection the phones depend on, with 4G/5G failover built in.
Every comparison in one place
Other suppliers compared the same way.
Daisy vs Telexico
The head-to-head version of this comparison.
Free infrastructure review
Send a bill; get an honest comparison within two business hours.
What Daisy Communications’s published terms say.
Quoted or closely paraphrased from Daisy Communications’s own terms, prices and published pages on the dates shown, with a link under each point. Clauses change: read the version attached to your own order before relying on anything here.
Who you are contracting with
Daisy Communications Ltd now trades as O2 Business: Daisy Group merged with Virgin Media O2 Business on 4 August 2025 and the O2 Business brand launched on 29 April 2026. The registered office moved from Nelson to Reading.
SourceRenewal and notice
Daisy’s FAQ: a contract may “automatically roll” for a further 12 months and “the applicable notice period is up to 90 days, depending on your services and the size of your business”. Early termination fees are “the remaining rentals for your contract term”.
SourceThe April 2026 rise, in writing
Notice of 26 February 2026: from 1 April 2026 pricing is adjusted by the ONS CPI figure announced on 19 February 2026 “plus an additional 3.9%”, with maintenance up 20%, hosting 25% and leased-line connectivity 10%. Ofcom-regulated services may be exited without termination charges within 30 days of the notice.
SourcePublished prices
SIP trunking at £6 per trunk a month is the only phone price published; broadband and phone-system pages carry none.
SourceSupport
“24/7/365 support” and a “UK-based support team” on the broadband pages; the loyalty team Monday to Friday 08:00–17:30. A named account manager is not mentioned.
SourceReviews
Trustpilot “Daisy Group”: 4.7 out of 5 from 24,157 reviews (87% five-star), the largest and best-rated profile among the national providers compared here.
SourceThe notice window is the whole game.
Find your notice period on the order (up to 90 days) and the roll-over clause; give notice in writing before the window and keep the acknowledgement. A price-rise notice also opens a 30-day exit window on Ofcom-regulated services. Tell us the date and we port on it.
Tell us your end date →Months away? The date goes into the director’s diary and we come back before the window closes, with a written quote to compare against the renewal.
Four things that are the same on every Telexico agreement.
Rolling 30-day terms, or 12 months where handsets are included; the term and the notice period are written on the first page of the proposal. There is no automatic renewal clause: when a term ends you stay on 30-day rolling, nothing re-ties you for another year.
The per-user price you sign is the price for the term. There is no April uplift clause in a Telexico agreement.
Numbers port across on an agreed date, the new system runs alongside the old one until it is tested, and nothing is switched off early.
A named engineer and account manager from Wolverhampton, a WhatsApp group for your team, and a UK phone line answered by people who know your sites.
Trustpilot score shown for Daisy Communications: 4.7 out of 5 from 24,157 reviews on 14 October 2026 (Trustpilot). Telexico is a competitor; judge the points above on the documents linked, not on us.
Daisy alternatives: your questions.
Is Daisy still Daisy, or is it O2 now?
Both, for the moment. Daisy Group merged with Virgin Media O2 Business in August 2025 to form O2 Daisy. Daisy brands and contracts continue during integration, and the June 2026 terms are issued as “Daisy Communications Limited trading as O2 Business”. Ask which entity and which terms apply to any renewal you are offered.
When do I have to give Daisy notice?
Daisy’s fixed-services terms require notice not less than 90 days before the end of the minimum term, or 30 days for micro and small enterprises; otherwise the contract rolls for a further 12 months. Check your order form for the term that applies to you.
Can Telexico take over my Daisy numbers?
Yes. We port your numbers on an agreed date, run the new system alongside Daisy until it is tested, and nothing is switched off early.
Will I pay more for a managed local provider?
Telexico quotes one per-user price per month in writing, with UK calls, set-up and number porting included and no mid-contract price rises. Send us your Daisy bill and we will set the comparison out line by line, including the honest answer if staying is cheaper.
Compared the same way: dated terms, published prices, who each one suits.
Useful next: 8x8 alternative · RingCentral alternative · Gamma alternative · 4Com alternatives · bOnline alternatives · BT Business broadband alternative · Yay.com alternative
Where the Daisy facts come from.
Checked on 7 October 2026. Telexico is a competitor of Daisy; the figures are from the documents below and may have changed since. Verify the current versions before relying on them.