Who switches from Dialpad — and why
Dialpad sells a compelling vision: AI-native calling, live transcription, "Ai" everything. Credit where due — the technology is real and the demo lands. The UK switchers we meet describe the gap between demo and Tuesday: transcription accuracy that dips on regional accents and industry vocabulary; the AI features carrying a price tier that's hard to justify once the novelty settles; a US-centred product where UK numbering, porting and support feel like the export market they are; and the familiar app-first blind spots — reception desks, desk phones, the parts of a business that don't live in a browser.
What Dialpad does well — honestly
- Genuinely innovative AI features — transcription, summaries, coaching cues
- Modern, fast app experience
- Strong for distributed, headset-native teams
Why businesses look elsewhere
- AI tier pricing is significant once the novelty wears off
- Transcription and AI accuracy varies with UK accents and trade vocabulary
- US-centred support, porting and product priorities
- Desk phones, reception and whole-business telephony are secondary
The Telexico alternative
Our alternative keeps the useful modern bits and grounds them in UK reality: recording and reporting that answer the questions AI summaries gesture at; an AI receptionist where AI does a job with measurable ROI — answering the calls you currently miss — rather than decorating ones you already answer; UK support that picks up; and pricing in pounds that survives renewal. If the AI features are genuinely earning their tier for you, we'll say so — the comparison is honest or it's worthless.
Migration: keeping your numbers, losing the hassle
The switch is the boring part — deliberately. We audit your current setup and contract position first (including exit-fee maths, honestly: sometimes the answer is "wait two months"). The new cloud system is built and tested in parallel while your current service keeps working; your numbers port on an agreed day via the regulated process (they're yours — always); and the old contract is cancelled only after the port completes. Typical end-to-end: two to four weeks, of which your team notices a morning. Full playbook: changing provider, step by step.
Frequently asked questions
We use Dialpad's transcription a lot — what's the equivalent?
Call recording with search, plus reporting that answers the management questions directly. If verbatim transcription is truly core to your workflow, we'll say honestly whether staying is right.
Do UK numbers port out of Dialpad easily?
Yes — regulated UK porting applies. Processes through US-centred providers can be slower on paperwork, which is exactly why we run it for you.
Is your AI receptionist the same as Dialpad's AI?
Different job: theirs decorates calls you answer; ours answers calls you'd otherwise miss — bookings taken, messages texted, measured against your missed-call report.