Providers are compared on what each publishes: list prices and the conditions attached to them, minimum terms and mid-contract rises, what the price includes (calls, set-up, porting, support hours), UK-based support, and whether failover is offered. Telexico’s own entries are our list prices. Where a provider has changed its terms since the date shown, the published source wins; tell us and we will correct it.
Compiled and reviewed by Mickey Mall, Director, Telexico Communications Ltd, Wolverhampton. Updated October 2026.
Who switches from Aircall — and why
Aircall earned its place in sales stacks: beautiful app, deep CRM integrations, quick to deploy for a SaaS-style team living in headsets. The UK businesses who come to us from it share the moments the model strains: per-user USD pricing that stings at renewal and scale; the app-only worldview meeting a reception desk that genuinely wants a handset; support and porting processes built around a global product rather than UK numbering realities; and the discovery that "the phone system" also needs to serve the warehouse, the front desk and the engineer in the van — not just the SDR pod.
What Aircall does well — honestly
- Genuinely excellent app UX and onboarding speed
- Deep native CRM/helpdesk integrations for sales teams
- Good fit for headset-native, desk-phone-free teams
Why businesses look elsewhere
- Per-user pricing (often USD-based) climbs hard at scale and renewal
- App-first means desk phones, reception consoles and BLF are afterthoughts
- UK number porting and support run through global processes
- Whole-business needs — trades, reception, warehouse — sit outside the design
The Telexico alternative
What we offer instead: a UK business phone system that speaks both languages — slick apps for the headset crowd AND proper handsets, reception consoles and BLF for the front desk; CRM integration without the SaaS-tier pricing; UK-based support and porting; and pounds-denominated per-user pricing that doesn't drift with exchange rates. The full feature depth is in our feature library — compare it against the Aircall plan grid line by line.
Migration: keeping your numbers, losing the hassle
The switch is the boring part — deliberately. We audit your current setup and contract position first (including exit-fee maths, honestly: sometimes the answer is "wait two months"). The new cloud system is built and tested in parallel while your current service keeps working; your numbers port on an agreed day via the regulated process (they're yours — always); and the old contract is cancelled only after the port completes. Typical end-to-end: two to four weeks, of which your team notices a morning. Full playbook: changing provider, step by step.
Frequently asked questions
Can we keep our CRM integration if we leave Aircall?
Yes — we integrate with the mainstream CRMs (screen-pop, click-to-dial, call logging). Bring your stack; we'll map the integration before you commit.
Do our Aircall numbers port to Telexico?
Yes — UK numbers port via the regulated process. We handle it, including the timing so nothing drops.
Our sales team loves the Aircall app — will they revolt?
Our apps cover the daily workflow — click-to-dial, presence, transfers, history. We'll demo side by side; teams switch happily when the pricing gap is on the table.
Already with another provider? Send us your bill for a free review →