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Home › Business Phone Systems › CRM Integration & Screen Pops
CRM Integration · Screen pops · Click to dial

Know who's calling before you say hello.

Caller records pop on screen as the phone rings, every call logs itself, and dialling is one click from the CRM.

The database that maintains itself.
Calls logged automatically — no discipline required.

Phone system design

Review my current setup

Tell us how many people, how many sites and what frustrates you about the current system. A UK engineer designs the call flow, picks the handsets and quotes it, with your numbers ported.

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No hard sell·2-hour response, Mon–Fri·01902 427 427

Free review Tailored to you No obligation
UK
Based & managed
1
Bill & UK team
7
Day install
Telexico handsets: Yealink and Grandstream desk phones, DECT and touch-screen models
The handsetsYealink and Grandstream desk phones, DECT and touch-screen models, pre-provisioned by Telexico and shipped ready to plug in.
What happens on a call

From the first ring to the recording.

The same cloud phone system routes every call the way your business works, then keeps a record of it.

A customer callsYour existing number, ported acrossLandline, mobile or a tracked campaign number
Auto attendant“Press 1 for sales, 2 for support”Opening hours, holidays and overflow rules
Ring group or queueRings the right people in the right orderPosition announcements and music on hold
Answered anywhereDesk phone: Yealink or Grandstream, pre-provisionedTelexico Mobile App: your extension on your mobileTelexico Web UC: the phone in a browser tab
Nothing lostUnanswered calls go to voicemail-to-emailEvery call recorded and searchable, with a CRM screen-pop

Screen pops

See the caller's name, company and history the moment the phone rings — answer informed, not blind.

Click-to-dial

Call any contact straight from the CRM — no misdials, no copying numbers.

Automatic call logging

Every call is recorded against the right contact with time and duration — no manual notes.

Works with what you use

Popular CRMs and helpdesks supported; bespoke systems can integrate via our API.

Every seat, fully loaded.

Frequently asked questions

Which CRMs do you integrate with?

The popular ones out of the box, and most others via open APIs. Tell us what you run and we'll confirm the exact fit before you commit.

Does it work for inbound and outbound?

Yes — inbound calls pop the record; outbound calls launch from the CRM and log back to it.

Is this complicated to set up?

No — we configure the integration for you as part of onboarding, then it just works.

What about our own in-house system?

Our platform has an API, so bespoke systems can usually be integrated — we'll scope it honestly first.

Want crm integration on your phones?

It's included with Telexico cloud phone systems — we'll set it up around how your business works.

Telexico, in use

Every seat, fully loaded.

  • Call recording, the Telexico Mobile App and Telexico Web UC included
  • Handsets pre-provisioned and shipped ready to plug in
  • Moves, adds and changes from the portal, no engineer visit
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Telexico Web UC: keypad, directory and call notes in the browser
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