Direct Routing maximum flexibility for Teams calling.
Direct Routing connects Microsoft Teams to the phone network via a session border controller, giving you carrier choice, number flexibility and advanced call control — fully managed by us, from £5/user/month.
From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
Direct Routing, explained.
Direct Routing connects Microsoft Teams to the public phone network through a Session Border Controller (SBC). It's the most flexible way to add calling to Teams — you're not limited to participating operators, you get more control over numbers and routing, and it supports hybrid setups with existing on-prem systems.
The trade-off is that an SBC needs configuring and managing — which we do for you, so you get the flexibility without the complexity. Not sure between this and Operator Connect? We'll advise. See Teams Calling and the Teams hub.
Direct Routing pricing.
| Setup | Good for | From (ex VAT) |
|---|---|---|
| Basic VoIP | essential business calling, app-based | from £5/user/mo |
| Standard VoIP | full features, all-in | from £12.99/user/mo |
| VoIP + desk phones | offices & reception | from £19.99/user/mo |
| VoIP + AI receptionist | never miss a call, 24/7 | from £12.99/user + AI from £150/mo |
Starting prices, ex VAT, no mid-contract rises. Exact price depends on users and setup. Get a firm quote in 60 seconds →
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Every seat, fully loaded.
Frequently asked questions
What is Direct Routing for Teams?
A way to connect Microsoft Teams to the phone network via a Session Border Controller, giving carrier choice, number flexibility and advanced call control. We manage the SBC for you.
Direct Routing vs Operator Connect?
Direct Routing is more flexible (carrier choice, hybrid, advanced routing); Operator Connect is simpler and fully managed in Teams admin. We recommend the right fit for you.
Do I need to manage an SBC?
No — we provide and manage the SBC, so you get Direct Routing's flexibility without the technical overhead.
Can Direct Routing keep my numbers?
Yes — we port your existing numbers so they work in Teams — nothing switches until the new line is live —.