Operator Connect the simple way to add calling to Teams.
Operator Connect lets you plug a UK calling operator straight into Microsoft Teams from the admin centre — no extra hardware. We provide the numbers, porting and support, from £5/user/month.
From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
Operator Connect, explained.
Operator Connect is one of the official ways to add external calling to Microsoft Teams. You pick a participating operator inside the Teams admin centre and they provide the phone service — no Session Border Controllers (SBCs) for you to buy or manage, unlike Direct Routing.
It's the simplest route for many businesses. We handle numbers, porting and support, and advise whether Operator Connect or Direct Routing fits you best. See Teams Calling and the Teams Phone System hub.
Operator Connect pricing.
| Setup | Good for | From (ex VAT) |
|---|---|---|
| Basic VoIP | essential business calling, app-based | from £5/user/mo |
| Standard VoIP | full features, all-in | from £12.99/user/mo |
| VoIP + desk phones | offices & reception | from £19.99/user/mo |
| VoIP + AI receptionist | never miss a call, 24/7 | from £12.99/user + AI from £150/mo |
Starting prices, ex VAT, no mid-contract rises. Exact price depends on users and setup. Get a firm quote in 60 seconds →
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
The services behind the comparison.
Everything we'd put in front of you instead — designed, installed and supported by a UK team.
Phone systems
Connectivity
AI & more
Compare it properly, with no hard sell.
Send us your current setup and bill. We'll review what you have, what you pay, and where we can simplify or improve it — and tell you honestly if you're better off where you are.
Every seat, fully loaded.
Frequently asked questions
What is Operator Connect?
A built-in way to add a calling operator to Microsoft Teams from the admin centre, so Teams can make and receive external calls — without managing your own SBC hardware.
Operator Connect vs Direct Routing — which is better?
Operator Connect is simpler to enable and fully managed; Direct Routing offers more flexibility and carrier choice. We'll recommend the right one for your needs.
Can I port my numbers to Operator Connect?
Yes — we port your existing numbers so they work in Teams, — nothing switches until the new line is live —.
How much does it cost?
From around £5/user/month, no mid-contract rises. We quote against your user count and licensing.