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Phone System Features

Presence: see who's free before the transfer.

The little coloured dot that ends transfer roulette — available, on a call, away — visible from every handset, app and reception screen.

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Phone system design

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Tell us how many people, how many sites and what frustrates you about the current system. A UK engineer designs the call flow, picks the handsets and quotes it, with your numbers ported.

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Telexico handsets: Yealink and Grandstream desk phones, DECT and touch-screen models
The handsetsYealink and Grandstream desk phones, DECT and touch-screen models, pre-provisioned by Telexico and shipped ready to plug in.
What happens on a call

From the first ring to the recording.

The same cloud phone system routes every call the way your business works, then keeps a record of it.

A customer callsYour existing number, ported acrossLandline, mobile or a tracked campaign number
Auto attendant“Press 1 for sales, 2 for support”Opening hours, holidays and overflow rules
Ring group or queueRings the right people in the right orderPosition announcements and music on hold
Answered anywhereDesk phone: Yealink or Grandstream, pre-provisionedTelexico Mobile App: your extension on your mobileTelexico Web UC: the phone in a browser tab
Nothing lostUnanswered calls go to voicemail-to-emailEvery call recorded and searchable, with a CRM screen-pop

The problem it quietly kills

Every office knows transfer roulette: put the caller through, it rings out, they bounce back annoyed, repeat. Presence ends it — before transferring, you can see Amy is on a call and Ben is free, so the caller goes to Ben first time. The dots live everywhere: handset busy lamp keys, the mobile and desktop apps, and the reception console where a front desk sees the whole company at a glance. Hybrid teams feel it most — presence doesn't care whether Ben is upstairs or at home.

Presence that syncs properly

The elite version syncs across systems: on a Teams meeting shows busy on the phone system; on a desk-phone call shows busy in Teams; calendar integration flips you to 'in a meeting' automatically. Statuses can carry notes — 'back at 2', 'with a customer' — so reception answers questions without asking them. It's included on our cloud systems and, like most good telephony, invisible when working: callers just notice they always seem to reach the right person first time.

Telexico, in use

Every seat, fully loaded.

  • Call recording, the Telexico Mobile App and Telexico Web UC included
  • Handsets pre-provisioned and shipped ready to plug in
  • Moves, adds and changes from the portal, no engineer visit
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Telexico Web UC: keypad, directory and call notes in the browser

Related: Business Phone Systems (pillar) · All features · Buyer's guide · Get a quote

Every seat, fully loaded.

Frequently asked questions

Does presence work for home workers?

Perfectly — it's status, not location. Reception sees a home worker's availability exactly as if they were upstairs.

Can it sync with Microsoft Teams and calendars?

Yes — two-way with Teams, and calendar integration sets meeting status automatically.

Can we see presence on physical handsets?

Yes — busy lamp field keys light per colleague on suitable handsets, and the apps and console show everyone.

More features: Call Whisper · Call Monitoring · Busy Lamp Field · Music On Hold · all →

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