Silent listen-in
Hear how calls are really handled — perfect for quality checks and training reviews.
Whisper coaching
Feed the right answer to a new starter mid-call; the caller never hears a thing.
Barge to rescue
Join a difficult call live and take over smoothly when it matters.
Faster onboarding
New team members take real calls from day one, with a safety net.
Frequently asked questions
Can staff tell when someone is listening?
You choose — supervisor tools can be visible to the agent or discreet, depending on your policy.
Is listening to calls legal in the UK?
For legitimate business purposes like training and quality, yes, with appropriate policies in place — we'll advise on doing it properly alongside call recording rules.
Do we need a call centre licence for this?
No — whisper, listen and barge are features of the phone system, suitable for any size of team.
Can it work remotely?
Yes — supervisors can coach from anywhere, since it all runs through the cloud system.
Want whisper & barge on your phones?
It's included with Telexico cloud phone systems — we'll set it up around how your business works.