What is a call centre phone system?

A cloud phone system built for handling high call volumes — with automatic call distribution (ACD), queues, IVR menus, call recording, live wallboards and supervisor tools — so calls reach the right agent and nothing is lost.

How much does a call centre phone system cost?

Standard agent licences start from £5/user/month basic, with full call-centre features (queues, recording, wallboards, CRM integration) scoped and quoted around your setup. No mid-contract price rises.

Can it do outbound as well as inbound?

Yes — it supports inbound support queues and outbound sales calling, with reporting on both.

Is it better than a dedicated contact-centre platform?

For most SME and mid-size operations, a managed call centre system is simpler and better value. For very large, omnichannel or heavily international contact centres, a specialist platform may suit — we'll advise honestly.

Engineered, not resold

Predictive dialler solutions that keep agents talking.

Outbound dialling that connects your agents to live answers and cuts dead time — with the call-handling and compliance controls UK outbound teams need.

ACDSkills-based routing

📊Live analytics

from £5Per agent, basic package

⚡ Get a Quote ✨ Build my solution

📞 Keep your numbers 🛡 Managed switchover 🇬🇧 Real UK support

How it works

Three dialling modes, one platform.

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Predictive

Dials ahead and predicts agent availability to maximise live conversations.

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Progressive & preview

Steadier pacing or full record preview for higher-value or regulated calls.

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CRM integration

Screen-pop, click-to-dial and write-back with your CRM.

Compliant by design

Built around UK rules.

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Ofcom rules

Configured to respect Ofcom guidance on abandoned and silent calls.

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CLI presentation

Present a valid, callable number on every outbound call.

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Suppression & opt-out

Honour Do-Not-Call and TPS suppression lists.

Common questions

Frequently asked questions

What's the difference between predictive and progressive?

Predictive dials ahead to keep agents busy; progressive dials one call per free agent for a steadier, lower-risk pace. We set the mode to your campaign and risk tolerance.

Does it integrate with our CRM?

Yes — common CRMs are supported for screen-pop and write-back.

Is predictive dialling allowed in the UK?

Yes, within Ofcom's rules on abandoned and silent calls — we configure the platform to operate within them.

Explore the cluster

More call & contact centre solutions

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