What is a call centre phone system?

A cloud phone system built for handling high call volumes — with automatic call distribution (ACD), queues, IVR menus, call recording, live wallboards and supervisor tools — so calls reach the right agent and nothing is lost.

How much does a call centre phone system cost?

Standard agent licences start from £5/user/month basic, with full call-centre features (queues, recording, wallboards, CRM integration) scoped and quoted around your setup. No mid-contract price rises.

Can it do outbound as well as inbound?

Yes — it supports inbound support queues and outbound sales calling, with reporting on both.

Is it better than a dedicated contact-centre platform?

For most SME and mid-size operations, a managed call centre system is simpler and better value. For very large, omnichannel or heavily international contact centres, a specialist platform may suit — we'll advise honestly.

Engineered, not resold

Call recording that keeps card data out.

Capture calls for quality and compliance while keeping cardholder data out of your recordings — supporting your PCI DSS obligations when you take payments by phone.

ACDSkills-based routing

📊Live analytics

from £5Per agent, basic package

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📞 Keep your numbers 🛡 Managed switchover 🇬🇧 Real UK support

How card data stays out

Two proven approaches.

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Pause & resume

Recording pauses automatically while card details are taken, then resumes.

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DTMF masking

Keypad-entered card numbers are suppressed so they never reach the recording or the agent's screen.

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Secure storage

Recordings stored securely with controlled, logged access and defined retention.

Supporting PCI DSS

Honest about what this does.

Card data captured by phone falls under PCI DSS. These controls help keep it out of your recordings and systems — part of, not a substitute for, your wider compliance.

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Reduce scope

Keeping card data out of recordings reduces what's in PCI scope.

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Access & audit

Controlled access and logging support your evidence trail.

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Set up with you

We configure it around how your team takes payments.

Common questions

Frequently asked questions

Does this make us PCI compliant?

It supports your PCI DSS obligations by keeping cardholder data out of your call recordings. Full compliance depends on your wider people, process and systems — we provide the recording controls, not a blanket certification.

How does DTMF masking work?

When a customer types their card number on the keypad, the tones are suppressed so the digits never appear in the recording or to the agent.

Where are recordings stored?

Securely, with controlled access, logging and a defined retention period.

Explore the cluster

More call & contact centre solutions

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