From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
No more engaged tone
Callers queue with music and messages instead of hitting busy or ringing out.
Fair, smart distribution
Ring all, ring in order, longest-idle-first — calls spread across the team the way you choose.
Queue announcements
Position-in-queue and custom messages keep callers informed (and can promote your services while they wait).
Overflow that saves the call
Waits too long? Route to mobiles, another team, voicemail-to-email or the AI receptionist — never to a dead end.
Every seat, fully loaded.
Frequently asked questions
How long will callers actually wait?
That's up to your rules — you set maximum wait times and what happens next (overflow to mobiles, callback, voicemail or AI answering).
Can different teams have different queues?
Yes — sales, support and accounts can each have their own queue, hours, music and overflow behaviour.
Can we see queue performance?
Yes — call reporting shows calls offered, answered, abandoned and wait times per queue, so staffing decisions are based on data.
Do queues work with mobile apps?
Yes — queue calls ring your team wherever they are: desk phone, desktop app or mobile.
Want call queues on your phones?
It's included with Telexico cloud phone systems — we'll set it up around how your business works.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
