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Phone System Features

Teams integration: your phones, where your team already lives.

If the team lives in Teams, calling can too — from light click-to-call to full Teams-as-the-phone-system. Three honest levels.

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Phone system design

Review my current setup

Tell us how many people, how many sites and what frustrates you about the current system. A UK engineer designs the call flow, picks the handsets and quotes it, with your numbers ported.

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Telexico handsets: Yealink and Grandstream desk phones, DECT and touch-screen models
The handsetsYealink and Grandstream desk phones, DECT and touch-screen models, pre-provisioned by Telexico and shipped ready to plug in.
What happens on a call

From the first ring to the recording.

The same cloud phone system routes every call the way your business works, then keeps a record of it.

A customer callsYour existing number, ported acrossLandline, mobile or a tracked campaign number
Auto attendant“Press 1 for sales, 2 for support”Opening hours, holidays and overflow rules
Ring group or queueRings the right people in the right orderPosition announcements and music on hold
Answered anywhereDesk phone: Yealink or Grandstream, pre-provisionedTelexico Mobile App: your extension on your mobileTelexico Web UC: the phone in a browser tab
Nothing lostUnanswered calls go to voicemail-to-emailEvery call recorded and searchable, with a CRM screen-pop

The three levels of integration

Level 1 — click-to-call: keep your phone system, dial from Teams; numbers become clickable, presence stays put. Cheap, quick, often enough. Level 2 — presence sync: your phone system and Teams share who's busy — on a call in Teams shows busy on the desk phone and vice versa, ending the double-call embarrassment. Level 3 — Teams IS the phone system: Teams Phone with proper carrier calling via Operator Connect or Direct Routing — one app for chat, meetings and every call, desk phones optional.

Which level is right

Honest steer: businesses that live in Teams all day and take moderate call volumes are usually happiest at Level 3 — one app, one presence, one bill. Call-heavy front desks and reception-led firms often keep a dedicated cloud system at the front and integrate at Level 1–2, because queue features and handset ergonomics still matter at volume. Mixed estates are normal — reception on the phone system, back office on Teams, one number plan across both. We run all of it, so the advice is about your call profile, not our product list.

Telexico, in use

Every seat, fully loaded.

  • Call recording, the Telexico Mobile App and Telexico Web UC included
  • Handsets pre-provisioned and shipped ready to plug in
  • Moves, adds and changes from the portal, no engineer visit
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Telexico Web UC: keypad, directory and call notes in the browser

Related: Business Phone Systems (pillar) · All features · Buyer's guide · Get a quote

Every seat, fully loaded.

Frequently asked questions

Do we need new licences for full Teams calling?

Teams Phone licensing plus a calling route (Operator Connect or Direct Routing). We audit what your 365 plan already includes before you buy anything.

Can reception keep a normal handset if everyone else uses Teams?

Yes — mixed estates are standard. One number plan, transfers between both worlds, callers none the wiser.

Will our numbers work in Teams?

Yes — full UK porting into either calling route, handled by us end to end.

More features: Wallboards · Presence · Call Whisper · Call Monitoring · all →

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