Every call written down, the important ones flagged.
From the recording to the alert in your inbox: this is the sequence the platform runs on every call.
Why a screen changes behaviour
When the queue is invisible, it's theoretical; when it's on the wall — 3 waiting, longest 1:47 — someone wraps their call and takes it. That's the whole psychology, and it works every time. A good wallboard shows calls waiting, longest current wait, today's answered/missed/answer-rate, and who's available, busy, or on wrap — glanceable across a room, not a spreadsheet on a telly. Targets colour it: green day, amber warning, red 'phones first, admin later'.
Beyond the contact centre
Wallboards aren't just for call centres. A garage service desk showing this morning's answer rate, a dental reception seeing two waiting during check-in crunch, a sales room with a friendly answered-calls leaderboard — any team whose phones matter benefits from seeing them. Ours run in a browser on any screen (the spare TV works), configured per team, fed live from your reporting. Pair with queues and the loop closes: callers held professionally, team seeing exactly who's holding.
Every call, written down.
- Transcript, summary and keywords on every recorded call
- Alerts emailed when a caller mentions a complaint, a cancellation or a competitor
- Search every conversation by name, number or word
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Every call, written down.
Frequently asked questions
What hardware do we need?
Any screen with a browser — a smart TV or an old monitor with a £30 stick. No proprietary boxes.
Can different teams see different boards?
Yes — sales sees sales, support sees support, and a manager view sees everything. Each board is just a URL.
Does it work for small teams?
Honestly, yes — a three-person office with one screen showing missed calls today behaves differently by Friday. It's the visibility, not the size.