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HomeIndustries › Car Dealerships
Industry Solutions · Automotive

Business Communications for Car Dealerships

Every dealership call is attached to a four- or five-figure decision — sales enquiries, finance, service bookings — and the missed ones are the most expensive missed calls in retail. Covering car dealerships, van dealerships and used car dealers.

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The test-drive that booked elsewhere

A buyer who's found the car online makes one call — and if sales is with a customer on the forecourt, that call rings out and the buyer dials the next dealer with the same model. Dealership telephony has to reflect the money at stake: sales, service and parts as separate routed departments; enquiry capture that books test drives on the spot (evenings included — that's when buyers browse); service bookings absorbed without pulling advisers off the desk; and reporting that shows the principal exactly how many sales calls each department missed last week — a number most dealers have never seen and rarely enjoy. MOT and service reminder texts keep the aftersales diary full, and review routing builds the profile that used-car buyers check before they trust you.

The complete stack for dealerships

ServiceWhat it does for you
Business broadbandReliable connectivity for your systems and payments, with 4G failover so a line fault never stops you trading.
Phone systemsSales, service and parts properly departmented with queues, plus the missed-sales-calls report that changes how the showroom is staffed.
AI receptionistBooks test drives and service slots when the desk can't answer — including the 8pm browser with finance questions and a part-exchange.
Business WiFiFast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate.
CCTVHD coverage of the places that matter, viewable from your phone, professionally installed.
Business mobilesSIMs on every major network, shared data, one clear bill for the whole team.

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Frequently asked questions

Can it book test drives directly?

Yes — into real diary slots with the vehicle noted and a confirmation text, in the same call that enquired. Speed-to-test-drive sells cars.

Can sales, service and parts be separated?

Yes — each department gets its own routing, queues and reporting, so a service surge never buries a sales enquiry.

Can we send MOT and service reminders?

Yes — automated reminder texts against your customer records keep the aftersales diary full at trivial cost, and aftersales is where the margin lives.

More industries: Taxi & Private Hire · Garages & MOT Centres · Multi-Site Businesses · all industries

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Related: Voip Phone Systems Automotive

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