One team for the helpdesk, the devices and the cloud.
The five things a managed IT contract with Telexico actually covers.
Your answer time is your product
Managed service providers sell response — and nothing undermines a contractual response time like a support line that rings out at 9:01am when three clients' mornings have broken simultaneously. MSP-grade telephony mirrors the service desk: queues with priority routing (contract clients ahead of ad-hoc), calls popping the PSA/ticketing record so engineers answer informed, out-of-hours routing that follows the on-call rota to the duty engineer, and wallboards putting live queue state in front of the desk. Recording supports dispute resolution on scope and instructions. And there's a commercial symmetry: MSPs increasingly resell connectivity and voice — partner with us and the same platform you run becomes a margin line you offer.
The complete stack for MSPs
| Service | What it does for you |
|---|---|
| Business broadband | Your own connectivity, exemplary — plus partner options to resell ours under your brand. |
| Phone systems | Service-desk telephony: priority queues, PSA screen-pops, on-call rota routing and wallboards — your SLA, made audible. |
| AI receptionist | Overflow answering that logs the ticket — client, system, impact — when the 9am surge outruns the desk, so response clocks start correctly. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | HD coverage of the places that matter, viewable from your phone, professionally installed. |
| Business mobiles | SIMs on every major network, shared data, one clear bill for the whole team. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
One team for all of it.
- Phones, broadband, WiFi, security and IT under one relationship
- A named engineer who knows your set-up
- One portal, one bill, UK support
One supplier. One bill.
Frequently asked questions
Can calls pop our PSA or ticketing system?
Yes — popular PSA platforms integrate for screen-pops and call logging, so engineers answer with the client record and open tickets already in view.
Can contract clients get priority in the queue?
Yes — priority routing recognises key numbers and moves contracted clients ahead, aligning the phone experience with the SLA tiers you actually sell.
Do you partner with MSPs?
Yes — connectivity and voice under your brand or in partnership, adding a recurring margin line to your stack with our infrastructure behind it.
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Tell us how your MSP actually runs — we'll recommend the right setup and quote it honestly. No hard sell.