From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
Maximum duty of care, minimum budget
Charity communications juggle constituencies with very different needs: supporters and donors expecting professionalism, service users who may be vulnerable and must never meet a dead line, volunteers coordinating across sites and hours, and trustees expecting value from every pound. Cloud telephony fits the model unusually well — per-user pricing that scales with a fluctuating team, home and hybrid volunteers answering the main number from anywhere, sensitive routing so support-line calls reach trained people (with warm fallback, never a void), and out-of-hours messaging crafted with care for who might be calling. Costs stay honest: charity-conscious pricing, no hardware burden, and one bill a treasurer can actually read.
The complete stack for charities
| Service | What it does for you |
|---|---|
| Business broadband | Reliable, honest-value connectivity for services, fundraising platforms and hybrid teams. |
| Phone systems | Volunteers and staff answering one number from anywhere, sensitive routing for support lines, and per-user costs a treasurer approves. |
| AI receptionist | Answers general and donation enquiries around the clock, while support-line calls follow your carefully designed human pathway. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | HD coverage of the places that matter, viewable from your phone, professionally installed. |
| Business mobiles | SIMs on every major network, shared data, one clear bill for the whole team. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Every seat, fully loaded.
Frequently asked questions
Can volunteers answer the main line from home?
Yes — the app makes any volunteer's phone an extension of the charity's number, with availability schedules matching real volunteering patterns.
How are calls from vulnerable people handled?
With care by design — support options route to trained responders with warm human fallback, and out-of-hours messaging is written for the caller who might be struggling, never a cold dead end.
Do you offer charity pricing?
We price consciously for the sector and keep the bill transparent — one document a trustee meeting can read and approve.
More industries: Churches & Places of Worship · Multi-Site Businesses · Offices · Funeral Directors · all industries
Talk to someone who gets your industry
Tell us how your charitie actually runs — we'll recommend the right setup and quote it honestly. No hard sell.