From the first ring to the recording.
The same cloud phone system routes every call the way your business works, then keeps a record of it.
Uptime is the whole requirement
A convenience store's needs are unglamorous and absolute: the card machine, the lottery terminal, the PayPoint and the CCTV must work every hour the door is open — which is most of them. That makes resilience the headline: business-grade broadband with 4G failover so a dug-up cable doesn't stop transactions, payments and services on a protected network, and CCTV covering tills, aisles, stockroom and forecourt with footage the owner can check from home at 11pm. The phone matters more than owners expect — supplier calls, delivery coordination, and the 'are you open?' and 'do you have X?' calls that a simple answered line turns into footfall.
The complete stack for convenience stores
| Service | What it does for you |
|---|---|
| Business broadband | The non-negotiable: card machine, lottery and PayPoint on failover-protected connectivity, because every offline minute is lost turnover. |
| Phone systems | Professional call handling — queues, mobile apps, voicemail-to-email — sized to your team, priced per user. |
| AI receptionist | Answers 24/7 when your team can't, takes bookings and messages, and texts you the summary. |
| Business WiFi | Fast coverage everywhere it's needed, with guest, staff and payment networks kept safely separate. |
| CCTV | Tills, aisles, stockroom and entrance in HD with remote viewing — shrinkage protection and evidence quality that actually gets used. |
| Business mobiles | Owner and delivery SIMs on the strongest local network, with the store line able to divert to a mobile after hours. |
Quick check: see what switching could save with our 30-second savings calculator — no email needed to see the number.
Every seat, fully loaded.
- Call recording, the Telexico Mobile App and Telexico Web UC included
- Handsets pre-provisioned and shipped ready to plug in
- Moves, adds and changes from the portal, no engineer visit
Every seat, fully loaded.
Frequently asked questions
What happens to the card machine if the line goes down?
With 4G failover it keeps taking payments — the switchover is automatic within moments. For a store, this pays for itself the first time the street gets dug up.
Can I check the cameras from home?
Yes — HD remote viewing from your phone, live and playback, so the 11pm question of what's happening at the shop takes ten seconds to answer.
We're open long hours — what support do we get?
UK-based support that understands trading hours, and resilient design that minimises the need to call at all.
More industries: Garden Centres & Nurseries · Showrooms · Retail Shops · all industries
Talk to someone who gets your industry
Tell us how your convenience store actually runs — we'll recommend the right setup and quote it honestly. No hard sell.