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A messy Microsoft 365 tenant leaks money quietly and security loudly.

Set up in a hurry years ago, grown by accident since — most 365 tenants need a tidy. Here's what an audit finds, and fixes.

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One supplierPhones, broadband, WiFi, security and IT from one UK team, in one portal, on one bill.
What managed IT means here

One team for the helpdesk, the devices and the cloud.

The five things a managed IT contract with Telexico actually covers.

Helpdesk that answersRemote fixes for the daily frictionPasswords, email, printers, software
Devices managedLaptops and PCs set up, patched and securedDocumented, so nothing lives in one head
Microsoft 365 run properlyLicences, mailboxes, SharePoint and TeamsSet up once, administered daily
Security layered inMFA, endpoint protection, email filteringBackup verified
One accountable providerPhones, internet and IT under one roofWhatever breaks, one call

What 'a mess' actually costs

The typical inherited tenant: licences still billing for staff who left in 2023, a mix of plans nobody can explain, admin rights scattered like confetti, sharing settings that let anyone forward anything anywhere, no MFA on half the accounts, and a SharePoint that grew like ivy. Two costs follow: the visible one — unused seats and over-specced plans, often hundreds a year in quiet waste — and the dangerous one: permissive defaults are precisely how mailboxes get compromised. Microsoft won't tidy it for you; that's explicitly not their job. It is, however, exactly ours.

What the tidy-up includes

A 365 audit maps what you have (every licence against every human), right-sizes the plans (Premium where the security is needed, Standard where it isn't — mixed licensing is normal and saves money), enforces the security baseline (MFA everywhere, sane sharing, impersonation protection, admin roles rationed), untangles SharePoint into a structure people can actually find things in, and — the step everyone skips — adds real 365 backup, because retention is not backup and a compromised admin can destroy years of data inside Microsoft's rules. It ends documented: what exists, why, and who can change it. Tenants stay tidy when they stop being mysterious.

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  • Phones, broadband, WiFi, security and IT under one relationship
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Microsoft 365 audit & supportEmail security hardening365 backup (the missing layer)Ongoing managed IT

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Frequently asked questions

How much licence waste is typical?

In inherited tenants, meaningful — leaver accounts still licensed and over-specced plans are near-universal. The audit pays for itself embarrassingly often.

Will tightening security disrupt staff?

Minimal and managed — MFA enrolment is a few minutes per person, and we sequence changes so nobody arrives to a locked account. Security that causes chaos is just badly deployed security.

Can you fix a setup another IT company built?

It's most of what we do — audit, tidy, document, and either hand it back healthy or manage it ongoing. No blame theatre; just a clean tenant.

More problems, solved: Slow Business Internet · Business Internet Keeps Dropping · Poor Office Wifi · Old Office Phone System · all →

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