Question 1

Is the AI a real voice or robotic?

Accepted Answer

Modern voice AI is genuinely conversational — most callers don't realise it's AI on a 30-second call. We tune it to your brand voice. If a caller specifically asks if it's AI, the agent will say so.

Question 2

What happens if the AI can't answer?

Accepted Answer

It collects details, says someone will call them back, and texts/emails you immediately. If you've configured 'urgent' triggers, it forwards live to your on-call team.

Question 3

How is this trained on my business?

Accepted Answer

During setup we ingest your website, menu/services, prices and FAQs, plus a 30-minute interview with you covering common questions. The AI is live within a week.

Question 4

Can it book appointments?

Accepted Answer

Yes — it integrates with most popular calendars (Google Calendar, Outlook, Calendly) and industry booking systems (Booksy for salons, OpenTable for restaurants, etc.).

Question 5

What does it cost compared to a receptionist?

Accepted Answer

Typically 5-10% of the cost of a full-time receptionist, no holiday cover gaps, no overtime, no sick days.

Question 6

Will customers know it's AI?

Accepted Answer

Most won't notice on routine calls. If a caller directly asks, the AI confirms it's an AI assistant.

Question 7

Can I take over a call partway through?

Accepted Answer

Yes. Configure call forwarding rules — if a specific phrase comes up, or the caller asks for a human, it transfers to your team with full context.

Question 8

What is an AI receptionist?

Accepted Answer

An AI receptionist is a voice-based virtual assistant that answers business calls automatically using conversational artificial intelligence. Unlike voicemail or basic IVR systems, AI receptionists speak naturally with callers, understand requests, capture lead information and route calls intelligently — without the limitations of pre-recorded menus.

Question 9

Can the AI handle multiple calls at once?

Accepted Answer

Yes — unlike a single human receptionist, AI handles unlimited concurrent calls. Whether one or fifty callers ring at the same time, every call is answered within 2 rings. Particularly valuable during peak hours, lunch service rush, or after a marketing campaign drives a spike in calls.

Question 10

Can AI qualify leads before passing to my team?

Accepted Answer

Yes. The AI captures caller name, contact number, enquiry type, urgency and any custom qualifying questions you configure. Genuine leads route to your CRM with full call transcript; tyre-kickers and spam calls get filtered automatically. Your sales team only sees pre-qualified enquiries.

Question 11

Does it integrate with Microsoft Teams or my existing phone system?

Accepted Answer

Yes — the AI receptionist sits in front of any existing phone system. It can answer calls before they reach your team, or take overflow when nobody answers. Works alongside Microsoft Teams Phone, hosted VoIP, SIP trunks, or traditional PBX. No phone-system replacement required.

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